Los Angeles | Dir. of Housekeeping | Forbes 5 Star

DESCRIPTION:

Soon-to-open luxury beachside resort with Forbes 5-star aspirations is seeking an experienced Director of Housekeeping with a commitment to excellence. The Director of Housekeeping for ourultra-luxury, all-suite hotel is a key leadership position responsible for overseeing and managing the housekeeping and laundry operations to ensure exceptional cleanliness, organization, and presentation throughout the hotel. This role requires a commitment to delivering unparalleled service and maintaining the highest cleanliness and efficiency standards.

Responsibilities:

• Leadership and Team Management:Provide strong leadership and guidance to the housekeeping team, including managers, supervisors, room attendants, house attendants, laundry attendants, minibar attendants, and uniform colleagues. Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.
• Operational Excellence:Develop and implement standard operating procedures in accordance with Forbes 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations. Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, heart-of-house areas, and amenities. Continuously strive for excellence and exceed guest expectations in cleanliness and overall guest experience.
• Guest Satisfaction:Work closely with other housekeeping team and other departments to ensure a seamless and uplifting experience. Address guest feedback and concerns promptly, striving to exceed expectations and maintain the hotels reputation for excellence.
• Quality Control:Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards. Address any deficiencies promptly and work closely with other departments to resolve guest issues or concerns related to housekeeping.
• Inventory and Supplies Management:Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products. Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations.
• Budgeting and Cost Control:Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place. Identify opportunities for cost saving without compromising quality or service.
• Training and Development:Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service. Provide ongoing coaching and development opportunities to foster a skilled and knowledgeable team.
• Health and Safety Compliance:Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and implementation of proper ergonomics practices.
• Sustainability Initiatives:Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as energy conservation, waste reduction, and environmentally friendly cleaning products.
• Collaboration and Communication:Foster effective communication and collaboration with other departments, such as Front Office, Engineering, and Food and Beverage, to ensure seamless operations and guest satisfaction. Coordinate with the Concierge and Front Desk teams to ensure timely guest and special services delivery.

REQUIREMENTS:

• Bachelors degree in hospitality managementor a related field (preferred)
• Proven experience in a leadership role with a union environment within the housekeeping department of an ultra-luxury hotel or a similar upscale hospitality establishment
• Strong knowledge of housekeeping operations, including cleaning techniques, equipment, and industry best practices
• Excellent organizational and time management skills with the ability to prioritize and delegateeffectively.
• Exceptional organizational and time management skills with the ability to prioritize and delegateeffectively.
• Exceptional attention to detail and commitment to the highest cleanliness and guestservice standards.
• Excellent interpersonal and communication skills, building positive relationships with staff, guests, and other hoteldepartments.
• Proficiency in hotel property management systems and related software
• Strong problem-solving and decision-making abilities
• Familiarity with sustainability practices and initiatives within the hospitality industry

BENEFITS:

• Competitive Salary ($125-130K+)
• Full Medical/Dental/Vision
• Bonus
• 401K with up to 6% match after 6 months
• PTO: 2 weeks vacation + 9 sick days + 7 holidays + 2 floating holidays
• Phone stipend
• Free parking
• Meals
• Discount program perks
• Fantastic work culture in a beautiful setting
• EOE