Regional Manager

As the fastest growing and leading online eyewear retailer in the world, GlassesUSA.com has been at the forefront of disrupting the traditional eyewear industry. With millions of delighted customers, our cutting-edge in-house technologies and data-driven philosophy have been driving our success in the global eCommerce, B2C sector.

Our brick-and-mortar locations are our way to continue interacting with our millions of customers, allowing new audiences to get to know our brands, providing an exceptional seamless GlassesUSA.com omnichannel personalised shopping experience.

As the Regional Manager for GlassesUSA.com Retail, you'll be at the helm of overseeing multiple brick-and-mortar locations, ensuring each store operates smoothly and efficiently. 

Your role will involve strategic leadership, team development, optimizing sales performance, nurturing a customer-centric culture, and upholding the brand's standards across all stores within your district.

Here's a summary of your key responsibilities and qualifications:

Responsibilities:

• Operational Excellence: Ensure each store delivers exceptional service and maintains high levels of customer satisfaction. Oversee daily operations, including staffing and scheduling, and optimise operations to be efficient and cost-effective.
• Sales Performance: Drive sales targets by providing guidance and support to store teams. Analyse sales performance, buying trends, and customer needs to optimise sales strategies.
• Analyze sales data to spot trends, opportunities, and areas for improvement. Prepare and present sales reports, forecasts, and analysis to senior management regularly.
• Inventory management - Manage inventory and product assortment to optimize stock levels and boost sales.
• Team Development: Recruit, onboard, and train store teams to foster a culture of excellence and achievement. Conduct regular performance reviews and provide ongoing coaching and development opportunities.
• Visual Merchandising: Maintain outstanding store condition and uphold visual merchandising standards to enhance the customer shopping experience.
• Compliance and Risk Management: Ensure compliance with company policies, procedures, and legal requirements. Implement risk management and safety protocols to protect employees and customers.
• Hire, mentor, and coach store managers, and monitor their performance.

Qualifications:

• Retail Management Experience: 3+ years of regional or multi-store managerial experience in a customer-focused retail environment, preferably in the optical or eyewear industry.
• Sales and Customer Service Skills: Proven track record of driving sales results and delivering exceptional customer service. Ability to inspire and motivate teams to achieve performance goals.
• Leadership Abilities: Strong leadership skills with the ability to build, coach, and retain high-performing teams. Effective communication and decision-making skills are essential.
• Problem-Solving Skills: resourceful problem-solver with the ability to identify underlying causes of issues and develop long-term solutions.
• Passion for Service: Genuine passion for providing outstanding service and creating a positive customer experience.
• Technical Proficiency: Proficiency in Microsoft Office Suite. 
• Knowledge of eyewear products and eye health is an advantage.
• Flexibility and Travel: Ability to work flexible hours, including weekends and holidays, as required. Willingness to travel within the region to visit store locations across the east coast, and provide support as needed. Travel involves overnight stays to ensure effective management and support of all retail operations within the district.

The Regional Manager reports to the VP, Business Unit Lead.