Help Desk Technician

Thoughtful and deliberate, you are an architect designing a masterpiece. You like to carefully consider every detail, ensuring your work is a symphony of precision! You have a magnifying glass for details and operate as the detective of excellence, spotting even the tiniest imperfections! Collaborative yet independent, you are like a versatile musician. You can jam with the band or create a solo masterpiece—flexibility at its finest! You like to quietly weave magic behind the scenes. But hey, a little applause never hurts anyone!

At DSIT, we don’t just work; we thrive! As one of the best places to work, we’re all about creating a positive and supportive environment. If you’re passionate about tech, love solving puzzles, and want to be part of a dynamic team, keep reading!

At Document Solutions, Inc., we recognize that people and their talents are the key to our success. To best understand how to communicate and engage with our team members and to pursue the opportunity with us to be a Help Desk Technician with DSI, please apply and take a few important minutes to complete the simple 2 question survey. Candidates who complete the survey will be given priority in the interview process.

What You’ll Do:

• Tech Whisperer: You’ll be the go-to guru for all things IT. From troubleshooting to problem-solving, you’ll make tech magic happen.
• User Happiness Engineer: When our customers need assistance, you’ll swoop in with a smile (even if it’s over the phone) and provide top-notch support. You will also train customers on implemented technology and help troubleshoot any potential issues in the field.
• Ticket Tamer: You’ll manage help desk tickets like a pro, ensuring timely resolutions and keeping our team’s spirits high.
• Collaboration Champion: Working together is our jam! You’ll collaborate with other tech wizards to tackle challenges and celebrate victories.
• Innovation Instigator: Got an idea? We’re all ears! Your fresh perspective will help us level up our tech game.

Qualifications and Requirements:

• Tech Enthusiast: You live and breathe IT. It’s not just a job; it’s your passion project.
• Experience: You’ve got the chops – proven track record in IT support or a similar role. You’ll have at least one year’s technical experience in any industry or two years technical training.
• Problem-Solver Extraordinaire: When others see roadblocks, you see opportunities.
• Team Spirit: Collaboration is your secret sauce. You thrive in a team-oriented atmosphere.
• Software Savvy: Strong technical understanding of PC Hardware, Software, and light networking. Imaging Software such as GHOST or other equivalents. Light network management: Toning lines and performing cross connects. A+ Cert or ability to obtain quickly. MS Office 2007 – Office 365.
• Flexibility: Ready to rock during regular hours and occasionally after hours? Let’s do this!
• Being There: You’re known for being timely, responsible, and organized.

Perks & Benefits:

• Competitive salary (because you’re worth it!)
• Health and wellness programs (because self-care matters)
• Professional development opportunities (because growth is essential)
• Fun team outings (because we believe in work-life balance)
• A supportive and inclusive work culture (because we’re all in this together).

About Us

DSI is family-owned and operated business with 7 offices covering the entirety of New Mexico, and an additional regional office in El Paso, Texas.

From printers, IT network support, audio/visual equipment and more, DSI gives you access to the world’s best technologies, award-winning local technicians, and our commitment to the communities we serve. Please see our website at Customized Office Technology & IT Services in New Mexico (dsinm.com)

DSI—the heartbeat of our customers business solutions

Equal Opportunity Employer