Shipping & Fulfillment Specialist - Onsite Office Position

The Fulfillment and Shipping Specialist, working with the Manager of Operations, and other management staff members as necessary, under minimal supervision, is responsible for assisting in the overall daily work activities in the Fulfillment and Shipping departments. This includes responding to requests from brokers and sales consultants for electronic and/or printed materials to assist in the sale and presentation of employee enrollment materials. It also requires monitoring of current inventories of carrier collateral, maintaining inventory of shipping and supply materials, and processing outgoing and incoming shipments as needed.

Overview of Responsibilities

• Print and/or email sales and marketing materials for Sales Executive’s and brokers in CA, CO & TX.
• Prepare agency onsite training materials for all departments as needed and Sales Executives for CA, CO & TX as requested
• Correspond directly with Brokers and Warner Pacific Sales Executives via email and phone
• Respond/Acknowledge emails and phone messages within 2-4 hours
• Determine best method of shipment, utilizing knowledge of shipping procedures, routes and rates
• Perform the daily activities of the Fulfillment Specialist and/or Shipping Coordinator
• Verify and keep record of incoming and outgoing shipments
• Prepare items for shipments using various vendors
• Communicate directly with outside vendors such as FedEx, UPS, USPS drivers
• Unpack and examine incoming shipments, routing them to the appropriate departments
• Maintain inventory of shipping materials and supplies
• Make sure all copiers are stocked and full
• Perform all other duties and responsibilities as reasonably assigned from time to time by the Company or its designated representatives
• Participate in and complete other Department projects as assigned in an efficient, cooperative and timely fashion
• Provide back-up or assistance in other areas within the Department/Company as requested
• Ensure the front and back kitchens are stocked, clean and properly arranged at all times
• Maintain and order inventory for all kitchens and copiers

Expected Leadership Qualities

• Demonstrate consistent, outstanding judgment, honesty and integrity in all aspects of job performance.
• Continually evaluate work environment identifying areas where assistance is required and opportunities for process improvement.
• Maintain and foster positive open communication channels with all affiliated internal service areas
• Embrace change with a positive attitude and motivate others in the Department to do the same.
• Complete assignments as assigned and on time, unless otherwise agreed to.
• Independently seek out additional work from current or other departments as time permits.
• Positively participate in other projects/activities as assigned.
• Treat all employees and customers fairly and with respect and communicate with other employees consistently in a dignified, positive fashion in order to encourage and achieve maximum performance results while earning respect and admiration of co-workers
• Lead by example and regularly review, understand and comply with all policies and procedures, including those regarding punctuality, attendance, harassment and discrimination prevention

Additional Skills and Requirements

• Ability to effectively communicate, both verbally and in writing, with others.
• Minimum of a High School Diploma, GED or equivalent.
• Prior clerical experience, or any combination of education and/or experience, that would provide an equivalent background desired.
• Ability to understand and demonstrate the use of computer system, computer programs and office equipment as necessary, including ability to type a minimum of 30-35 wpm and proficiency in the use of a 10 key.
• Ability to work on site (in the office) a minimum of 8 hours per day, Monday through Friday, generally with shift start times between 8:00-8:30 a.m., as determined by management.
• Results oriented
• Ability to work overtime, holidays and weekends as requested by senior management.
• Lifting may be required, up to 25 lbs.
• Ability to sit for long periods of time, file, stand, bend, reach, pull
• General planning, organizing and time management skills.

Compensation

• Hourly Range*: $18.50 - $24.66 per hour
• Actual compensation may vary from posting based on work experience, education and/or skill level.
• * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.