Mechanical Production Instruction/Service Manager

Instructor/Developers are responsible for developing and delivering training programs which support TYM product initiatives. Materials, courses, and classes developed offer training opportunities for internal TYM personnel, distribution personnel an end-user customer confidence and product reliability. Courses, materials and classes are offered in numerous venues and locations.

Responsibilities:

• SME is responsible for determining training needs, developing and creating training courses/materials for use by TYM subsidiaries, thus increasing customer satisfaction.
• Conducts required training classes in North America promoting repeat sales. Work within Learning Management System to schedule resources, equipment, and class offering to accommodate training courses/classes. Manages training class enrollments and communicates outcomes in LMS.
• Provides feedback to Service Engineers and the manufacturing plant on machine issues to assure accurate information, methods and procedures concerning TYM equipment, thus reducing distributor and customer dissatisfaction.
• Develops and conducts specialized classes which allow personnel to diagnose machine issues quickly and effectively, increasing efficiencies and cost-effective repairs. Teaching the most effective procedures for maintaining optimum machine efficiency, thus reducing owning and operating cost. The objective is to increase customer satisfaction and credibility.
• Assists with video production team to develop training videos. Serve as the SME for review of script and video content.
• Assists with development and implementation of the Career Development courses, Skill Paths and Instructor Programs. Development of online distance learning programs for posting to the LMS.
• Travel is necessary to develop and conduct training for TYM North America distribution.
• Maintains personal qualifications/certifications required for the position and its responsibilities, and stays current for best practice training methodologies for the equipment industry.
• Coordinates course/class details with the respective departments.

Qualifications:

• Must have a high school diploma at a minimum. BS or BA degree preferred. Minimum of (5) years of industry experience or equivalent experience in the areas of Adult Education, Training and/or Continuing Education.
• Previous training with College/Technical School programs and courses supportive of proficiency in mechanical aspects of Agriculture equipment preferred.
• Excellent interpersonal skills, with the ability to build rapport with students
• Knowledge of instructional strategies and techniques
• Ability to adapt teaching methods to meet the needs of diverse learners
• Organizational skills to effectively plan and manage lessons
• Patience and empathy when working with students of different abilities
• Proficiency in using technology for instructional purposes

Note: This job description is not intended to be all-inclusive. The instructor may be required to perform other related duties as assigned.

Additional Information:

Must be able to travel as required.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.

TYM-North America is an Equal Opportunity Employer that is committed to Diversity and Inclusion in the Workplace.