Referral Coordinator
- Full-Time
Diadem Hearts provides HCBS-AMH (Home and Community Based Services-Adult Mental Health) services for people with serious mental illness. Our target population is Long-Term Psychiatric hospitalization, Jail Diversion, and Emergency Department Diversion. Diadem Hearts’ mission is to enable individuals to achieve the highest level of potential in their day-to-day independent activities to help them experience successful tenure in their community.
Referral Coordinator
Performs a wide range of administrative duties to include referral processing, verification of benefits, eligibility verifications, communication to potential candidates, promote HBCS-AMH program to potential referral sources as well as maintaining communication with referral sources and other tasks assigned.
Skills and Qualifications:
- Responsible for the tracking, coordinating, and communication of patient referrals.
- Ensures complete and accurate patient registration, including demographics, current insurance information and supporting enrollment documentation.
- Handles requests from third-party referral sources and provides relevant information and data.
- Assembles information concerning patients’ clinical backgrounds and referral needs.
- Reviews details and expectations of referral with the potential patient
- Assists patients in problem-solving potential issues related to barriers during the enrollment process.
- Ensures that referrals are addressed in a timely manner.
- Communication with referral sources to ensure patient information/ registration is complete.
- Communicates patient updates between the program and referring source.
- Promote and market HCBS-AMH program with potential referral sources.
Qualifications and Education Requirements
- Bachelor’s degree or two years of relevant experience.
- Strong customer service focus.
- Effective verbal and written communication skills.
- Teamwork orientation
- Organized and able to manage multiple priorities.
- Good judgment.
- Resourcefulness in problem-solving.
- Able to take and follow through with delegated tasks and accountability.
Additional requirements:
- Driver’s license
- Ability to pass background checks.
Address
Diadem Hearts Inc
DeSoto, TXIndustry
Business
Posted date
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