Credit/Collection Analyst B2B

Job Title : Credit/Collection Analyst B2B

Location : Tampa, Florida (NOT a remote position)

Employment Type: Full Time

Armadillo Enterprises is hiring a Credit/Collection Analyst. We are seeing a reliable team player, able to work in a high volume multitask environment, who is cross trained and willing to participate in all aspects of the account department. The primary focus will be AR Collections, account analysis, and supporting our internal and external customers.

Essential Functions:

· The primary function would be daily analysis of AR aging and collection efforts in contacting customers that have payments due or are over their credit terms and have new orders to release in a firm but pleasant customer service-oriented manner.

· Organization and documentation of customer collection efforts in our operations software, including a well-planned follow up schedule or calendar.

· Coordinate and communicate with AR team related to customers that are over their credit terms.

· Adhere to internal protocols as it applies to specific payor requirements.

· Includes communicating efficiently and effectively with the customer via phone, email, and letters.

· Research past-due accounts and investigate any discrepancies.

· Accurately post payments and partial payments in our operations software.

· Maintain direct communication with the Management team.

· Provide back-up support for any accounts needing to be sent to our collection attorneys.

Key Behaviors:

· Passionate and motivated to grow / challenges are eagerly accepted.

· Proactively develop customer relationships and provide solutions by making efforts to listen and understand the customer (both internal and external).

· Maintain a high-quality professional appearance.

· Strive for continuous improvement by using new tools and processes.

· Treat co-workers with respect.

· 3+ years of heavy collections experience related to business-to-business invoices.

· Strong attention to detail and high transaction and invoice volume experience necessary.

· Fast and accurate data processing and time management skills.

· Prior experience in a sales organization.

· Clear written and verbal communication as well as a high level of organizational skills a must.

· Strong computer skills, including MS Office products, a must.

· Ability to work in a fast-paced environment.

· Able to Multitask

· Able to work 9-6 Monday through Friday.

· Able to work until 7 pm, at the latest, if needed.

Pay:

$18.00-$20.00/hour (Pay is commensurate with prior experience)