DCS Customer Service Representative - On Site Phoenix

Medical Transportation Management

Phoenix, AZ

Expired: 15 days ago Applications are no longer accepted.

$16 Hourly
Vision , Medical , Dental , Life Insurance , Retirement
Full-Time

Job Description

MTM is looking for DCS Customer Service Representatives to join our team.

Location: In Office - 5 days a week

3401 E Elwood St
Phoenix, AZ 85040

Or (based on assignment)

4525 E University Dr

Phoenix, AZ 85034

Job Description

The DCS Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The DCS Customer Service Representative will handle a variety of tasks which will increase in complexity as the DCS Customer Service Representative’s skills progress, but will consist primarily of handling inbound calls from the Department of Child Safety (DCS) members.

Pay: $16.00/hr

What will your job look like?:

Handle inbound calls from DCS Members to verify eligibility and coordinate non-emergent transportation, utilizing transportation management systems to meet contract service levels
Provide top-quality customer service experience to a diverse customer population
Schedule trips in the most cost-effective manner
Meet job-specific key performance indicators and goals
Respond to all inquiries in a timely and professional manner
Recognize, handle, and refer to situations of an emergent nature
Respond to and document member complaints
Provide support on special projects as needed

All you need for the Customer Service Representative role is:

Must be 18 years of age or older
High School Diploma or GED
1 year of Call Center experience
6 months Customer Service experience
Basic typing/computer experience with excellent navigational skills

Even better if you have:

Excellent communication and interpersonal skills
Good organizational skills with attention to timeliness and details
Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality
Regular attendance is required

What’s in it for you:

Paid vacation
Holiday Pay
Health and Life Insurance Plans
Dental and Vision Plans
401(k)
Training Development
Casual Dress Environment

Physical Requirements

May require sitting in front of, and operating, a computer for extended periods
Requires close visual acuity when operating a computer
Must be able to communicate with others and comprehend instructions
Requires light lifting and carrying
Routinely uses standard office equipment such as computers, phones, and photocopiers
Must be able to move around an office environment

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net.

Company Description

Access to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life.
As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations.

In 2009, MTM’s leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources.

Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. We’ve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems.

Why Work Here?

MTM Transit jobs offer more than just a paycheck. Our Total Rewards program is all encompassing and competitive.

Access to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life. As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM’s leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. We’ve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems.