Satellite Network Operations Technician 1

JOB TITLE

JOB TITLE: Satellite Network Operations Technician 1

DEPARTMENT: Operations

REPORTS TO: MSOC Supervisor

EMPLOYMENT STATUS: Full-time, Exempt

LOCATION: In-person at Ellington Field, Joint Reserve Military Base (Houston Texas)

CITIZENSHIP: U.S. Citizenship required

CLEARANCE: Ability to obtain and maintain U.S. Government DoD Secret Clearance (if needed)

SALARY: (Based on exp.): $55,000 plus Benefits

ABOUT US

OneWeb Technologies (OWT) is the world’s first LEO-GEO satellite operator. OWT is embarking on a journey with parent company (OneWeb) and Eutelsat as they work to become one organization.

OWT is the premier global provider of innovative, secure Low Earth Orbit (LEO) satellite communications (SATCOM) application solutions. OWT delivers the ideal satellite communications solution and provide paramount services, supported by a highly experienced engineering team that is dedicated to setting industry standards, developing secure networks, and delivering unparalleled customer service.

OneWeb Technologies is the only satellite communications provider with its own network infrastructure and 24/7/365 primary Managed Services Operations Center located on a secure military base. Our unparalleled global network, industry experience, ISO 9001:2015 registered customer satisfaction processes and engineering expertise exceed the security and reliability standards of our customers.

POSITION DESCRIPTION

The Satellite Network Operations Technician 1 position is a great opportunity for someone who is interested in gaining firsthand experience in the SATCOM (Satellite communication) industry. This role involves providing Tier 1 and 2 operations support for a global satellite/terrestrial IP network infrastructure, and it is an essential part of the OneWeb Technologies team. It's worth noting that the job requires shift work, including some nights, weekends, and holidays.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Configures, operates, and maintains RF systems including iDirect Hubs and modems, UP/Downconverters, BUCs, LNBs, HPAs, and supporting infrastructure.
• Resolves customer issues related to satellite transmission; supports complex system installations and startup at customer sites.
• Monitors satellite transponder configurations and performance, in real-time, and reports conditions and irregularities to the team lead.
• Opens and tracks trouble tickets to resolve network and/or remote terminal issues maintaining timely and accurate records.
• Analyzes and resolves end-user hardware and software issues in a timely and accurate manner; providing end-user training as required.
• Performs basic IP Networking tasks, including configuration, installation, and troubleshooting of layer 2 and 3 devices.
• Coordinates staging, migrations, and upgrades of the system. Maintains awareness of service changes with vendors and other stakeholders.
• Identifies performance issues and recommends/implements corrections. Identifies alarm correlations and appropriate response actions.
• Performs basic system administration tasks.
• Ability and willingness to work in a scheduled 24x7 environment including nights, weekends, and holidays.
• Other duties assigned by management.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory requirements.

QUALIFICATIONS

EDUCATION AND KNOWLEDGE

• Two-year college degree or equivalent work experience in electronics, computer science, information systems, or a related technical field.
• Current A+, Net+, SEC+ is desired.

EXPERIENCE

• Understanding of IP and RF troubleshooting procedures.
• Thorough understanding of Radio Frequency theory and operations.
• Solid background in Cisco IOS and networking (TCP/IP, IPSEC, Routing, and Firewalls), WAN and LAN technologies is preferred.

TALENTS

• Excellent written and verbal communication skills in English.
• Strong organizational skills and attention to detail.
• Must be self-motivated, dynamic, and a creative team player.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to seek assistance when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work independently, and collaboratively in a team environment.

BENEFITS

Full-time employees are eligible for company benefits including PTO; up to 90% company-paid medical, dental, and vision benefits; 100% company-paid short-term disability, long-term disability, and life insurance benefits; ten paid holidays; 401(k) matching; flexibility; and much more.

TRAVEL 

Less than 20% of domestic travel.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to walk. The employee must regularly lift and/or move up to ten pounds.

OneWeb Technologies is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.