Route Service Representative

Job Summary:

The Route Service Representative (RSR) is responsible for ensuring timely and accurate delivery of medical

linen and clothing and customer service to our customers; addressing account issues, concerns and complaints

as presented by the customer during on-site visits and ensuring customer satisfaction thru an efficient and

professional processing of paperwork and account data/information manner. The RSR will use sales skills to

identify opportunities to provide additional products and service offerings to each customer.

The Route Service Representative is primarily responsible for touching base with each

customer on every visit, professionally following up on all customer service issues, and growing business

relationships by way of existing and new account sales.

Essential Functions:

You will be responsible for managing your own group of accounts in the outpatient healthcare market, providing

full-scale customer service -- building rapport, recommending new products, renewing service agreements, and

more! This role often serves as a stepping-stone leading to promotional service or sales opportunities, because it

offers a wide lens view of company operations.

Required Skills & Abilities:

• A minimum of three years’ professional customer service experience is required.
• Self-motivation with a drive for excellence.
• Strong relationship building skills.
• Basic math computation and problem-solving skills.
• Strong verbal and written communication skills.
• A valid driver's license and a clean driving record.
• The ability to lift at least 75 pounds repetitively on a daily basis.

Physical Requirements:

Appearance: Associates will be required to wear clothing that is always in accordance with the company’s dress

code policy.

PPE: Protective equipment is not required to perform essential job functions.

While performing the duties of this position, associates will be required to sit for significant and/or prolonged

periods of time while at their workstation. Associate may be required to stand, walk, and/or walk up and down

stairs/steps frequently throughout the workday. Normal lifting of up to 10 pounds is required. When at their

work area, Associate is in a temperature-controlled environment with minimal possible exposure to extreme

temperatures (heat, cold, humidity, etc.). Noise level is low or what could be expected in an office

environment. Travel is not required. Overtime may be required. Voluntary overtime requires prior supervisory

approval.

Required Credentials:

• A High School Diploma or GED is required (4-year bachelor's degree is preferred, or the equivalent combination of education, military or relevant work experience)
• Valid driver’s license and clean driving record required at all times.
• In addition to these requirements, you will need to pass a DOT physical, pre-employment drug screening, and lifting assessment testing.

Nixon Medical is an equal opportunity employer