Player Services Supervisor

Responsible for effectively coordinating and directing the activities of the Player Services Operations. The Player Services Supervisor develops an outstanding Guest Services Ethic throughout SCDC Corporation. The Supervisor preserves operational integrity of the Player Services Department by coordinating schedules, necessary paperwork, assignments, training and development. Responsible for ensuring that all accounting activities in the Player Services Department are performed accurately and efficiently, in accordance with Company Internal Controls and established company policies and procedures. Ensures satisfactory performance from Team Members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Coordinates and directs the activities of Player Services Team Members.
• Assists Player Services Manager with the development and implementation of departmental policies and procedures, which enable the department to function more effectively.
• Maintains adequate staffing levels in the Player Services Department, by scheduling, evaluating, assisting with career development, disciplining Team Members, as needed.

• Applies the courtesy standard in everyday functions as well as promoting it throughout the department.
• Supervises Player Services Representatives to ensure outstanding service is provided to Guests.
• Contributes to the development of the Santa Claran Resort database by recruiting new memberships.
• Assists, as needed, with Player Services related matters.
• Facilitates the flow of information throughout the Department and the Casino.
• Creatively resolves problems issues, which relate to Player Services Department.
• Conduct promotional drawings and tournaments.
• Responsible for training, coaching, development and performance feedback of Player Services Representatives
• Will abide and ensures all Player Services Representatives are in compliance on all Human Resources mandatory trainings.
• Abide by the Santa Claran Resort core Values and ensure Player Services Representatives do as well: Engagement, Attitude, Appearance, Performance, and Attendance.
• Will abide and ensure all promotional submissions are abided by Player Services Representatives.
• Explain existing rewards accurately to all Player Services Representatives, Guests and distributes information on how to access those rewards.
• Capable of explaining current and upcoming promotions accurately to all Player Services Representatives and Guests.
• Ensures that all edits and audits of Promotional/ Event information are completed in a timely manner.
• Maintains accurate departmental records, and regularly reports relevant information to the Player Services Manager and above.
• Regularly inspects stock of printed material and office supplies, and re-stocks the same, as needed.
• Assists within the Department with special projects, as needed.
• Responsible for maintaining a consistent, regular attendance record.
• Must be capable of speaking effectively on a microphone.
• Must meet deadlines on assigned tasks and special projects.
• Work closely with fellow Managers and Supervisors to communicate inconsistencies or Team Members work performance and behavior.
• Ensures proper opening and closing of the main bank and front-line windows
• Works and supervises the main bank and front-line windows.
• Investigates and resolves front-line windows and main bank variances.
• Responsible for following and ensuring that the assigned staff comply with theTitle-31 and W2-G procedures.
• Performs the drops, fills and maintains the Ticket Redemption Kiosks.
• Performs the drops, fills, audits and deposits for the Recycler.
• Approves W2-G payouts of the Sports Book.
• Accesses funds and ensures prompt distribution to appropriate areas of property.
• Ensures the integrity of all financial data produced by Team Members under his/her span of control
• Monitors all financial activities on property, which relate to Player Services, to ensure that all applicable laws, rules, regulations and controls of the company are enforced throughout the property.
• Assists with the coordination of audits.
• Must assist with cleaning and sanitizing work areas
• Performs Other duties as assigned.

QUALIFICATIONS:

• High School Diploma or GED required. Some college preferred. At least two years of experience in a Player’s Club or Cage operation.

• Must be able to read, write, and verbally communicate fluently in English.