Remote, 3rd shift, 11pm-7am- Customer Service Representative

This is a remote position after the training period, will be 3rd shift, and the hours will be 11pm to 7am.

We are looking for a reliable overnight Customer Service Representatives to perform approvals of consumer loans, making payment arrangements, and helping customers with any questions. You will undertake an intermediary role between potential clients and our financial institution. The goal is to help qualified applicants obtain loans in a timely manner and protect our organization’s credibility. Overnight Customer Service Representative duties and responsibilities will include analysis, appraisal and verification of loan applicants, as well originating loans, making payment arrangements and answering any questions.

Responsibilities and Duties

· Make outbound and receive inboud calls.

· Consistently and accurately document all information pertaining to accounts.

· Use basic business math to solve problems.

· Speak clearly, concisely, and effectively; listen to, and understand information and ideas as presented verbally.

· Maintain a manner which shows sensitivity, tact, and professionalism when speaking to customers.

· Follow written and/or verbal instructions.

· Work within the laws, rules, regulations, policies and/or procedures.

· Process card payments accurately.

· Perform the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems

· Review applicants to evaluate their eligibility for loan

· Follow up with customers to clarify important points

· Finalize loan details and keep customers informed in rules and obligations

· Remain up to speed regarding lending and other financial services

· Create and renew records

· Identify customer needs, explore all options availability to customers

· Ability to work in a fast-paced, team-oriented environment, and change quickly with the needs of the company.

· Ability to multi-task by speaking with customers and typing notes simultaneously.

· Meet monthly individual goals as set by management.

Required Skills

· Excellent Customer Service skills

· Exceptional verbal and written communication skills

· Ability to remain calm and courteous under pressure and navigate tense situations.

· Proficient with technology, especially computers, software applications, and phone systems.

Preferred Education and/or Experience

· Minimum of High school diploma/ GED

Technical Skills

· Proficient use of MS: Word, Excel, PowerPoint, Outlook.

· Proficient user of the Internet and cloud-based storage.

Working Conditions / Physical Demands

· Must be able to sit for long periods of time, talking, listening constantly

· Sitting for extended period of time

· Shift 11:00 pm to 7:00 am

· Fully remote after initial 1 week training period (training will be 8am-5pm M-F during 1st week)