Hotel Night Auditor Part-Time

Homewood Suites Phoenix Metro Center

Phoenix, AZ

Part-Time

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:

Communicate with housekeeping to make sure guest rooms are ready
Handle customer complaints as necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

Has previous experience or working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Comfortable taking telephone calls and mitigating stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school graduate, GED recipient, or equivalent

About Company

Find us off I-17, 20 minutes from Phoenix Sky Harbor International Airport and downtown. You’ll be 10 minutes from Arizona State University West and 20 minutes from Grand Canyon University.