Field Supervisor (Health Insurance Advisor 2)

State of Washington

Olympia, WA

$5,341 to $7,184 Monthly
Full-Time

Job Description

Company Info

Job Description

DESCRIPTION

This recruitment will remain open until May 26, 2024. The agency reserves the right to make a hiring decision at any time after the initial screening date on May 10, 2024. It is in the applicant’s best interest to submit materials as soon as possible.

OIC CAREER OPPORTUNITY

The Office of the Insurance Commissioner’s (OIC) Statewide Health Insurance Benefits Advisors (SHIBA) program is seeking a motivated and qualified individual to fill a Field Supervisor (Health Insurance Advisor 2) position. This position is assigned to the Consumer Protection Division, located in our Tumwater office.

This position serves as the Field Supervisor for the SHIBA program. This position reports to the SHIBA Program Manager and is a key member of the management team. This position coordinates effective contract and grant management; focused outreach and marketing; efficient administration of tasks related to volunteer management, and the creation and use of tools and resources needed by consumers and volunteers, including our web pages. This position also supervises and leads a team of five Regional Training Consultant (HIA-1) positions.

If you're interested in a dynamic career that protects consumers' interests and promotes a healthy business environment in this state, please apply and become part of our dynamic team.

This recruitment may be used to establish a qualified pool of candidates for Health Insurance Advisor 2 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,341 - $7,184.

AGENCY PROFILE AND VALUES

The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official. Our mission is to provide consumer protection and regulation of the state's insurance industry.

With a workforce of approximately 265 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund.

Because we are a small agency, you will truly get a chance to understand the 'big picture' of what we do and why we do it. You will also have a chance to get to know your co-workers.

We value diversity in the workplace. We challenge our employees to continuously improve the way we do business and to meet and exceed the needs of our customers.

To learn more about this agency, we invite you to visit our website at http://www.insurance.wa.gov/ and listen to our employees talk about why they love working here.

BENEFITS OF WORKING FOR OIC

Washington State offers one of the most competitive benefits packages in the nation. We offer a great selection of health, dental and retirement plans, life insurance, long-term disability, flexible spending account, paid leave, 11 paid holidays, and compensation benefits for you and your family. You can find more information about benefits at Benefits - careers.wa.gov.

Additional benefits that may be available include:

Wellness programs.
Dependent care assistance.
Washington State Employee Assistance Program.
Federal Social Security and Medicare systems.
Additional Leave; Leave Sharing, Parental Leave, Family and Medical Leave Act (FMLA), Leave Without Pay.
Deferred Compensation (supplemental retirement plan).
Training and development opportunities, including tuition reimbursement (Tuition Reimbursement is available for eligible employees subject to guidelines and funding.)
Program for Public Service Loan Forgiveness (if applicable)
Free parking at our main office in Tumwater.
A stable funding source that does not rely on the state's general fund.
The fulfillment of public service.
Excellent work-life balance.
Flexible work schedules and telework opportunities.
Commitment to diversity in the workplace and support one another with respect and trust.
Free Thurston County Transit public transportation

DUTIES
Reporting to the Program Manager, this position is responsible for supervising staff and leading key programs and internal operations.

Duties include:

Promotes staff development and team building through effective supervision.
Develops employee performance expectations, conducts performance evaluations, including individual development and training plans.
Assigns, schedules, plans, instructs, checks work of assigned staff, coaches, mentors, and recognizes staff.
Conducts corrective actions as necessary.
Provides oversight for statement program contracts, partnership development and consumer education.
Supervises the sponsor performance consulting process with our contractors and staff.
Leads the Regional Training Consultants in delivering training to volunteers. Ensures the competency of volunteer advisors through basic training, continuing education, mentoring and certification.
Establishes monthly and quarterly performance standards and communicates progress with the SHIBA leadership team.
Collaborates with the Operations Supervisor to ensure curriculum and training meet the needs of volunteer advisors and team members.
Provides statewide program contract oversight, partnership development, and consumer education. Develops corrective action plans for underperforming sponsors.
Collaborates with the Senior Medicare Patrol Coordinator to ensure effective prevention, detection and reporting of fraud.

QUALIFICATIONS
Required Qualifications:

A bachelor’s degree* from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent.

*Qualifying verifiable experience may be substituted year for year for education.

AND

Two years of verifiable professional experience in adult education and learning, community development and/or volunteer management.
Two years’ experience developing partnerships with diverse communities.
Two years’ experience teaching/training and public speaking.
Two years supervisory or lead experience in a challenging, complex and customer-focused environment.
Professional experience writing reports, publications, and/or training materials.
Intermediate competency level in Microsoft Word, Excel, Outlook and PowerPoint.

Preferred/Desired Qualifications:

Master’s degree in related field.

SUPPLEMENTAL INFORMATION
How to Apply: Applications for this recruitment will be accepted electronically. Please select the large green "apply" button at the top of this announcement. If you have not done so previously, you will need to set up an account profile.

Please provide three (3) professional references on your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

The initial screening will be based on the content and completeness of your application and the materials submitted. All information may be verified and documentation may be required. Your letter of interest should describe how your experience, training and education make you a viable and competitive candidate for this position. Applications with comments such as "see attachments" or "see resume" in the supplemental question responses will be considered incomplete.

General suggestions for creating a good application:

Read the job posting very carefully. Find out as much as you can about the position.
Make sure you are very diligent in following all the application instructions. Include all requested documentation.
Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications.
Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'.
Specifically include all of your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills.
Make sure your application reflects your best writing.

Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

Contact us: For inquiries about this position, please contact Human Resources at recruitment@oic.wa.gov

Other Information:

State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with HIA2 05264 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
The Office of Insurance Commissioner is an equal opportunity employer. Auxiliary aides and services are available upon request to individuals with disabilities. Please contact the recruiter listed above.
If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
For general questions regarding applying for jobs, contact the recruiter or careershelp@des.wa.gov.