Customer Excellence Advocate

Shipp Distribution is the exclusive distributor of Nothing Bundt Cakes. Shipp provides bakeries with cake mix and other ingredients, packaging, and decorations. Distribution centers in Plano, TX and Las Vegas, NV service over 500 bakeries across the country.

Position Summary:
The Customer Excellence Advocate is responsible for ensuring we have a great relationship with our Bakeries. We need an enthusiastic individual who can provide and maintain effective customer service and satisfaction, provide information to resolve customer order related issues, interact with management and warehouse personnel, to establish service criteria, and meet customer requirements.

Accountability/Duties:

• Ensures customer orders are processed timely and accurately into the system, confirming all orders are complete, and coordinating daily tasks/communicating out of stock items.
• Assists customers with add-ons/special deliveries and will calls by ensuring order is received by warehouse personnel in a timely manner.
• Generates pick lists and shipping labels as needed.
• Maintaining a positive, empathetic, and professional attitude toward bakeries at all times.
• Work with warehouse personnel to fulfill orders completely.
• Acknowledging and resolving Bakery complaints and processing credits and returns quickly.
• Continuously keeps updated with product knowledge and current marketing programs in order to effectively assist the customer.\
• Filing claims with freight carriers for damages to ensure bakeries are reimbursed in a timely manner.
• Assisting kitting room personnel with creation of our cake deco kits as time allows.
• Works as a part of a team.

Core Values:

• Servant’s Heart
  • Acts with a sense of urgency in supporting the Bakery needs
  • Willingness to take on additional responsibilities
  • Reliability
• Spirit of a Champion
  • Demonstrates accuracy and thoroughness
  • Skilled at planning and organizing
  • 100/0 = responsibility for things you can control; with 0 excuses
• Genuine Connections
  • Communicates effectively with supervisors, peers, and Bakery owners.
  • Works cooperatively with supervision or as a part of a team.
  • Displays positive outlook and pleasant manner.

Education/Certification and Work Experience Requirements:

• High school diploma, general education degree, or equivalent
• Experience using Microsoft Office Suite
• Minimum 2 years’ experience in a related position or field