Engagement Administrator

Tim Tebow Foundation

Jacksonville, FL

Expired: March 18, 2024 Applications are no longer accepted.

Full-Time

Reporting Relationship: This position will report to the Director of Engagement

Purpose: The Engagement Administrator maintains accurate processing, implementation and acknowledgment of donations while developing meaningful donor connections. This individual is mission focused, dependable, detail oriented with high integrity and a professional demeanor. The Engagement Administrator will be a problem solver and self-motivated with ability to improve processes and live in the details of relationship building and data management.

Responsibilities:

Collaborate with Director of Engagement to improve and implement best practices and processes pertaining to donor relations
Process check log on a semi-weekly basis, or more frequently if needed
Improve the timely recording and processing of all gifts into the CRM as they are received
Maintain contact reports from face-to-face meetings, donor correspondence, and other activities in database, ensuring information is current and accurate
Inspire supporters to retain or upgrade their financial support through relational interactions
Carefully handle supporter requests promptly and efficiently, while making sure the supporter is cared for well throughout their relationship
Work collaboratively with the finance team in reconciling and importing data and details within the CRM
Draft and send donor acknowledgments, both written and digitally, to ensure that donors are thanked promptly
Create donor reports in TTF's donor database for use in prospecting, portfolio management, event management, and other needs
Prepare monthly revenue and activity reports; track and document all portfolio revenue and cultivation activities on a weekly basis
Maintain monthly touch points with our donor family to share our mission and what God is doing through the ministry
Volunteer coordination for department tasks, such as for annual tax statements and monthly donor receipting
Coordinate and assist marketing team with mailings, as needed
Assists with various administrative tasks and special events, as needed

Qualifications:

2-3 years of experience in a general office and administrative role, preferably with a non-profit environment
Demonstrated ability to provide exceptional customer service to donors and community stakeholders
Prior experience working within a fundraising software, such as Raisers Edge, Hub Spot, and/or Classy
Ability to identify and solve problems in a timely manner
Outstanding written, verbal, and interpersonal communication skills, great attention to detail, and ability to develop strong relationships with both internal and external constituencies
Ability to process and maintain confidential information
Ability to utilize MacOS with Microsoft Office suite
Light to moderate lifting, as needed
Able to sit/stand at a computer for an extended period of time