Franchise Specialist - Transactions

Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team!

Franchise Transactional Specialist

We are hiring a Franchise Transactional Specialist to handle contract support for new licenses and the transfer of existing franchise licenses by franchisees across all ServiceMaster brands. In this role you will consult with various stakeholders, including Franchise Development, Accounting and Operations, to ensure that new franchise licenses are processed in a timely manner; develop strong relationships to foster a collaborative approach to transactions.

What you will do:

• Ensure compliance with all state and federal franchise regulations applicable to new licenses and all transactions.
• Prepare compliance notices and track the event through the compliance process.
• Update and maintain databases and prepare reports for internal clients.
• Successfully communicate and work with franchisees and internal departments to perform responsibilities.
• Work to clarify and improve procedures for transactions and compliance processes.
• Train incoming staff on the processes for contract support and updates to the databases.
• Meet monthly departmental goals and activity metric expectations set by management.
• Interface with others in a professional manner and be a trusted go to person.
• Other duties and responsibilities as assigned.

What you will bring:

• Proven experience in franchise administration or contract management, preferably in-house for a franchisor.
• Bachelor’s Degree preferred
• Experience with CRM systems.
• Creative problem-solving skills, excellent organization and planning skills, sound judgment and the ability to make decisions.
• Ability to deal with constantly shifting priorities, multiple tasks, and deadlines in a fast-paced and confidential working environment.
• Strong professional verbal and written communication skills are critical, including the ability to interact effectively with people at all levels of the organization.
• Customer focused with excellent customer relations/service skills, with the ability to keep assertiveness and empathy in balance when negotiating.
• Highly organized and detail oriented.
• Self-starter. Ability to work autonomously with little support.
• High computer literacy including strong experience with Microsoft Word, PowerPoint, Excel and Outlook is required.
• Ability to work well under pressure and meet deadlines.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.