Computer Technician (Intermediate)

Company Overview:
Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management!  IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses.  We work with the best customers on-site at top government agencies.
Title: Computer Technician (Intermediate)
Primary Location: The Pentagon

Responsibilities:

• Analyst to provide computer related support to incoming calls from various customers.
• Analyst determines the nature of the request, either hardware or software, based on information derived from the customer.
• The problem is first identified as hardware or software related, and then analyst troubleshoots to resolve the issue.
• All information regarding a request is entered into a database. If analyst cannot resolve the issue, the database information is forwarded to the next level of expertise for additional troubleshooting. Once the hardware problem is determined and entered into the database the information is then routed to a dispatching team for hardware replacement.
• Duties may include directing, developing, or performing logistics management operations that involve planning, coordinating, or evaluating the logistical actions related to IT equipment.

• Associates + 2-year work experience or 3 years work experience
• IAT Level I A+/Net+/Linux+ desired
• Clearance, with the ability to obtain SCI

IMTS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
 

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