Customer Service Representative I - Office Specialist

Customer Service Representative I Office Specialist

Here at Visionary Broadband, hard work is rewarded, and customer service is not just another a job, it's a way of life. Our Customer Service team is the face of Visionary and plays a vital role in our success. We have an opportunity to make a real impact in our customers lives by bringing unique, innovative, and affordable solutions to the table.

Duties and Responsibilities:

• Be the leading face of the company, representing Visionary Broadband in a professional manor
• Provide excellent, personalized customer service to all new and existing customers
• Maintain a high level of professionalism and establish a positive rapport with customers as well as teammates
• Maintain and support a positive, uplifting team environment
• Answer incoming calls regarding new residential service and products inquiries
• Perform outbound Residential sales calls and follow up on all residential Leads
• Sell Residential internet and voice services to potential customer to best fit their needs and in support of meeting individual and team sales goals
• Qualify customer locations for service using various software tools and platforms
• Create new accounts and schedule installations as well as other job types as needed
• Assist current customers with basic needs, service-related questions, general billing questions, and customer resolution
• Update customer information in the customer service database during and after each call
• Successfully manage and maintain a personal ticket queue
• Work closely with management to stay updated on product knowledge and be informed of any changes in company or department policies
• Responsible for successful opening and closing of the office each day
• Greet and assist all walk-in traffic
• Assist and work closely with TAC in support of walk-in customer needs
• Assist with inventory counts as needed
• Office cleaning as needed and stocking office supplies and snacks
• Prepare and mail deposits, as directed by Accounting Department
• Other duties and projects as assigned

Knowledge Requirements and Qualifications

• Proven ability to provide the highest standard or Customer Service
• Proficient in knowledge of our products and services
• Proficient in knowledge of company and department policies and procedures
• Proficient in operation of multi-line phones system and phone queue
• Proficient in operating and navigating Customer Service Software Platforms
• Proficient in basic problem-solving skills
• Demonstrates acceptable level of sales abilities
• Proficient in multitasking
• Ability to work independently with little supervision
• Excellent verbal and written communications skills
• Ability to operate and navigate a computer as well as Microsoft office suite and Google maps

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, Pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age or disability. Or any other status protected by applicable Federal, State or local law.

Visionary Communications, Inc. is an EEO Employer- Minorities/Women/Disabled/Veterans.

Compensation details: 19.23-21 Hourly Wage

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