B072 - Customer Service Representative
- Vision , Medical , Dental , Paid Time Off , Retirement
- Full-Time
Discover your next career at Mygrant Glass!
About Us:
Mygrant Glass was established in 1926, we've journeyed from a single location in California to becoming the largest independent wholesale distributor of automotive glass in the United States. Our enduring success is built on a foundation of unparalleled inventory, an extensive warehouse network, and uncompromising quality standards. We thrive on forming lasting partnerships that drive the success of our valued customers.
Customer Service Representative
Non-Exempt
Reports To: Branch Manager
Shift is 8-5 M-F with Occassional Saturdays (Half days)
ESSENTIAL JOB FUNCTIONS:
The following responsibilities are subject to change based on the needs of the company and the employee level.
Enter customer orders for auto glass parts and process customer returns.
Process daily cash, credit cards, and check deposits with accurate data entry.
Assist with inventory - interacting with operation warehouse inventory control.
Interact with customers via telephone and in-person providing information and assistance.
Manage customer accounts with discretion and escalate customer concerns as needed.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
Keep records of customer interactions, process customer accounts and file documents.
Manage large amounts of incoming phone calls.
Develop working knowledge of the evolving products and services to better serve customers.
PROFESSIONAL EXPERIENCE, SKILLS, ABILITIES:
Professional demeanor with superior telephone and people skills.
Able to communicate clearly.
Must be organized and able to multi-task.
General knowledge of Microsoft products.
Type 30 wpm (preferred).
Ability to work collaboratively in a team environment.
Excellent at resolving customer conflict.
Willing to learn and follow directives.
Exhibit patience and attentiveness.
Exceptional time management skills with impeccable follow through.
Technologically proficient.
EDUCATION REQUIREMENTS
High School Diploma, GED or equivalent preferred.
POSITION SUMMARY:
A Customer Service Representative works hours clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.
Join our team:
We are a passionate and close-knit community of individuals who believe in the power of teamwork and providing friendly, knowledgeable, and prompt service. At Mygrant Glass, we don't just offer jobs; we offer opportunities to nurture your career with one of the nation's leading wholesale auto glass companies.
Benefits:
Health Insurance Flexible Spending Plan Health Savings Plan Dental Insurance
Vision Insurance Paid Time Off Paid Sick Time Paid Holidays 401K/with matching
Address
MYGRANT GLASS COMPANY INC
Cincinnati, OHIndustry
Business
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