Outreach Worker- Medical Assistant

Job Details

Job Title

Outreach Worker Medical Assistant

Reports To

Supervisor of Clinical Services

Salary Grade

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FLSA Status

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Effective Date

July 2023

Summary

The Outreach Worker Medical Assistant will be responsible for the provision of street and clinic outreach services. This includes short-term crisis intervention, case management, and counseling for clients experiencing homelessness, substance use disorder (SUD), and serious mental illness (SMI) as well as other barriers to housing stabilization. This position also supports the work of licensed clinicians both in clinic and in the community by obtaining vital signs, administering medications and injections, recording information in electronic medical records, preparing, and handling medical instruments and supplies, collecting and preparing specimens of bodily fluids and tissues for laboratory testing. The outreach worker will collaborate with the street health team and contribute to street health efforts.

Essential Functions

• Locates and connects homeless individuals/families on the streets in order to guide them through the coordinated entry system and/or connect with the Street Health Program and Village Health Center services.
• Works with internal and external parties to provide clients with community resources, and aligns clients with resources consistent with insurance benefits to help improve patient health status.
• Collects and enters patient information, status, and statistics for reporting purposes in the electronic health record and various reporting databases to improve the efficiency of services.
• Performs direct patient outreach in the community by searching the lunch line, walking the neighborhood, checking tents and cars, and working with the patient to return to the Health Center for follow up, as needed, to promote effective coordination of care.
• Recording information in electronic medical records, collecting and documenting patients' medical information, including medical history to ensure effective coordination of care.
• Multi-task, communication with patients/de-escalation & assessment skills, provide customer service, and trauma-informed care to ensure patient safety and satisfaction.
• Preparing and administering medications and injections under the direction of licensed clinicians.
• Prepping exam rooms for clinical procedures and assisting clinicians with patient care, collecting and preparing specimens of bodily fluids and tissues for laboratory testing, prepping exam rooms for clinical procedures and assisting clinicians with patient care, preparing and handling medical instruments and supplies to improve patient outcomes.
• Scheduling patient appointments and maintaining communication to confirm future appointments, verifies & cancels prescriptions at the pharmacy, and scans and faxes documents.
• On-time completion of assigned training and policies.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED
• Medical Assistant Certificate
• At least 1 year of outreach and/or case management experience working with under-served populations.
• Basic user of MS office
• Participate in annual Tuberculosis screening and/or other screenings when necessary.
• Reasonable accommodations may be granted where appropriate.
• Possesses a valid California driver's license; and has no Class 1 or more than two Class 2 violations within the past 36 months. Click or tap here to enter text.

About Father Joe's Villages

At Father Joe's Villages, we're looking for compassionate, mission-driven individuals to join our team and help us end homelessness one life at a time. Our work is driven by our C.R.E.E.D which is the foundation for our interactions with clients, volunteers, other staff members and the community at large:

Our Values

• Compassion-Concern for others and the desire to assist.
• Respect-An act of giving particular or special regard.
• Empathy-Understanding and being aware of and sensitive to the feelings, thoughts, and the experience of others without judgment.
• Empowerment-Helping others to help themselves.
• Dignity-All people are considered worthy of our esteem.