Customer Service Representative / Front Office

Position Overview: We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative in North Lima, Ohio. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers find the perfect products to meet their needs.

Responsibilities

• Greet customers in a friendly and welcoming manner, both in person and over the phone
• Handle cash, credit card, and other forms of payment in accordance with company policies and procedures
• Balance cash drawers and reconcile transactions at the end of each shift
• Answer phone calls and direct them to the appropriate department or personnel
• Assist customers with inquiries, product selection, and purchases in a knowledgeable and professional manner
• Provide accurate information about products, pricing, and promotions
• Process transactions accurately and efficiently using our point-of-sale (POS) system
• Handle customer complaints and concerns with empathy and professionalism, striving for swift resolution and customer satisfaction
• Coordinate with other departments to ensure timely delivery and installation of products
• Maintain a clean and organized work environment, including the showroom and customer service area
• Assist with inventory management and merchandising tasks as needed

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or retail sales preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a positive attitude
• Ability to work independently and as part of a team
• Proficiency in computer skills, including Microsoft Office and POS systems
• Flexibility to work weekends and evenings as needed

Benefits:

• Competitive hourly pay
• Health insurance benefits
• Paid time off and holiday pay
• Employee discounts on furniture and appliances
• Sheely’s is closed on Sundays so you can be with your family

We look forward to welcoming you to the Sheely's family!