Operations Coordinator

Operations CoordinatorLogistics

REPORTS TO:  DCO Operations Manager                                        FLSA: Non-Exempt SUPERVISES: N/A                                                                                 Last revised: August 2022  JOB SUMMARY: The Operations Coordinator is a data-driven and detail-oriented member of our Doping Control Officer (DCO) program. They are excited by operational details and dedicated to continually seeking out efficiencies that push us to get better at procurement, logistics, shipping, inventory control, and more.  They are responsible for ensuring USADA’s logistics and procurement needs are met in a manner that supports the gold-standard delivery of our anti-doping programs in the field. This includes managing relationships with our third-party logistics (3PL) partner, carrier services, and more than a dozen providers of products and resources that are essential to our operations. They are committed to the success of an internal customer base of more than 70 DCOs who conduct USADA’s drug-testing work in the field.  RESPONSIBILITIES:  Logistics·       Coordinate the execution of logistics via our 3PL partner, including supporting the business relationship and troubleshooting macro and micro-level challenges with execution of orders through the 3PL’s system·       Drive strategic reviews and analysis with our 3PL partner to ensure performance and operational expectations are being met ·       Build and manage relationships with carrier services (e.g., UPS, FedEx, World Courier) to ensure reliable and cost-effective service in the shipment of samples·       Review data and trends with product inventory, shipping times, costs, etc. to develop recommendations for improving USADA’s time and cost-efficiencies·       Proactively develop solutions for logistics issues that are identified yourself or reported by other members of the USADA team·       Provide exceptional customer services to our DCOs for their logistics needs, including prompt and professional responses to requests for assistance received via phone, email, etc.·       Monitor and approve all inventory purchase orders·       Prepare data for negotiations with carrier services, equipment supplies and all vendors to negotiate advantageous terms ·       Help create distribution and procurement standard operating procedures ·       Provide logistical support for major domestic and international sport events where USADA is providing anti-doping services·       Keep the DCO Operations Manager aware, at appropriate frequency and depth of content, of relevant results, challenges, and opportunities within DCO Operations logistics function
General

• Be a utility player, providing support to other DCO Operations coordinator core functionality, as the need arises
• Provide prompt and superior quality customer services to DCOs, and sample collection personnel by answering calls and emails
• Provide general support to USADA DCOs
• Recommend necessary updates and revisions to USADA protocol and procedures as related to Doping Control

 

GENERAL:·       Maintain confidentiality at all times·       Projects and other duties as assigned to support our DCO Operations team REQUIRED QUALIFICATIONS:
·      One (1) to three (3) years of applicable experience that includes supply chain operations, logistics, and/or procurement·       Excellent oral and written communication skills·       Excellent interpersonal skills ·       Values Diversity, Equity and Inclusion among internal and external parties·       Ability to multitask and to work accurately under pressure ·       Excellent organizational skills ·       Demonstrated ability to meet deadlines ·       Moderate proficiency in Microsoft Office to include Word, Excel, Outlook, Teams, etc. ·       Physical requirements: Standing, crouching, lifting, pushing/pulling, up to 50% of the day (4 hours), on a regular basis. Must be able to lift 25 lbs on a regular basis and up to 50 lbs periodically. DESIRED QUALIFICATIONS:
·      Familiarity with Warehouse Management Systems