Call Center Team Leader

HCLTech

Tampa, FL

$65,000 Yearly
Vision , Medical , Dental , Life Insurance , Retirement
Full-Time

Job Description

2-4 years of relevant Banking and Cards/Consumer Loans experience

Lending Contact Center Lead

· Prior experience in managing outbound/inbound calling processes will be an added Advantage

· Assess, Monitor and Mentor associates QA's, Trainers and Leads

· Represent the operation in relevant internal and external client relationship meetings and groups

· Prepare for and attend regular client, management and team meetings and contribute to them.

· Act as a point of escalation for employee and client issues

· Focus on employees training and development

· Ensure minimal staff attrition and high levels of engagement

· Briefs key stakeholders and management on business reviews, results, trends, studies, and initiatives, and recommends courses of action.

· Demonstrated experience analyzing data, identifying trends, and recommending solutions.

· Deliver on client expected benefits through identifying process improvements

· Follows written Business Rules for business activities

· Conducts loan file audits; monitors member, dealer, and other third-party communication to ensure quality member experience.

· Follows written risk and compliance policies, standards, and procedures for business activities.

· Uses established procedures to complete initial process for the fulfillment of prospective member loans, within service level objectives while providing excellent customer service.

· Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation. Sets the expectation with the member and contacts them on loan decisions.

Assists with Lien Perfection tasks (process paperwork and collect fees to complete title work)

Why Join us?

Our direct hire positions include competitive wages, an amazing benefits package that includes two weeks paid vacation, paid sick time, holiday pay, medical, dental, vision, 401K, AD&D, and much more.
Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://www.hcltech.com/newsfeed/covid-19-update
HCL Technology is the 30th ranked best employer in the entire world as per the Forbes Magazine.

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Company Description

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).

ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.

ERS offers engineering services and solutions in all aspects of product development and platform engineering.

Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.

Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.

The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

Why Work Here?

Rank # 30 in the Forbes 2020 World's Best Employer | Global Outsourcing |$10 Billion Revenue | 150,000+ Minds | 44 Countries

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P). ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level. ERS offers engineering services and solutions in all aspects of product development and platform engineering. Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements. Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready. The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.