Customer Service Representative - Swing Shifts Available

Customer Service Representative – Swing Shifts Available

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

The Position:

We are looking for agents to help customers and medical providers with medical airplane transportation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls and resolve customer cases in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Positions start at $18/hr.

Must have schedule availability for 11a-8p or 12p-9p, one weekend day required.

You Will Need:

• Above average customer service skills
• Strong written and verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and internet skills
• Ability to navigate between multiple computer screens/tabs
• Quick learner who enjoys using trouble-shooting and problem solving skills
• Ability to work both as an individual and as a team member

Nice to Have:

• High school Diploma or equivalent
• Must be familiar with phone Apps, Internet, Email, and Microsoft Office
• Previous call center experience preferred
• 11a-8p or 12p-9p shifts available. Availability for 1 weekend day required.

EMS Offers:

• Paid on-the-job training
• Medical, dental, vision, and life insurance benefits
• Causal dress attire
• Individual work spaces
• Complimentary breakfast on Fridays
• Free parking
• North-West Omaha location