Durable Medical Equipment Office Clerk

DME Clerk

This position facilitates the patient flow at the clinic and provides services necessary to schedule, register, and greet patients.  Schedules patients for consultation, procedures and/or equipment as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill for services provided. Verifies insurances via electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Must be able to manage multiple tasks with an excellent orientation to professional customer service.

• Greets patients and /or other parties upon their arrival, distributes patient information, escorts patients and/or family members to respective patient service area.  
• Assures patients are scheduled according to staffing and equipment availability and meeting the patient's desired schedule whenever possible. Communicates special instructions to patients relative to procedures and/or equipment being ordered by the physician. 
• Verifies insurance information through electronic insurance verification system; may contact insurance payor for eligibility and benefits.

Work Experience:

• One year of experience in medical office or training or educational background with medical terminology and familiarity with coding preferred.

Education and Training:

• High school diploma or equivalent required.

Skills:

• Ability to deal tactfully with associates, patients, visitors and general public.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Maintain up to date knowledge of insurance plan requirements, which can change frequently.
• Knowledge of medical terminology and familiarity with ICD coding preferred.
• Bilingual English/Spanish required.
• Demonstrate ability to organize and prioritize multiple tasks and work under pressure.
• Ability to work in a fast pace environment with frequent interruptions.