Supervisor, Social Intelligence

CMI Media Group

Philadelphia, PA

Full-Time

CMI Media Group is looking for a Supervisor, Social Intelligence, who will lead Social Listening, Research, and Community Management initiatives for client brands! In this role, you will be the leader in providing brands and teams with thoughtful social data analysis, and social channel management support where applicable. You will be the connector of data to compliment social media strategies across major social network and media strategies and leverage social listening and community management tools for planning, reporting and analysis. This is a leadership role within a dedicated and growing social data group, where you will be the day-to-day lead of client social listening and community management programs.

Responsibilities:

Assist in the management of client relationships, strategy, and day-to-day execution as it relates to CMI’s social listening services 
Assist in the collection, analysis, and PowerPoint report development for recurring social listening reports across clients 
Build queries in CMI’s social listening tool to collect and analyze the social data 
Work closely with the client-facing social teams to derive actionable insights based on client business goals and objectives 
Assist in the development of templates, best practices, and trainings for the organization and fellow team members 
Monitor client owned social channels to discover content that needs to be addressed, escalated, and reported per client community management and FDA guidelines 
Work alongside client’s brand team creative and PR agencies to escalate concerning content and adjust messaging based on social analysis 
Identify new opportunities and evaluate new tools that create efficiencies and expansion in CMI’s offerings 
Collaborate with CMI’s decision sciences, analytics, media, search, and social teams to share insights and integrate where possible 
Ability to build code for automation of analyses a plus, but not required 
Maintain and grow as the subject matter expert, by staying current on social platforms 
Learn and assist with other social media tasks/skills as needed 
Develop a deep understanding of the client’s brands and disease states, and determine how social listening and community management can provide a benefit to their audiences
Assist clients in the development of best-in-class community management programs including the creation of community and response guidelines
Mange team of 1-2 social intelligence analysts, mentoring them through their career path
Leverage social listening tools to aid in the development of strategies and analyze competition and audience segments

Requirements:

Minimum of 4-5 years in a social data role, including social listening and community management
1-2 years of management or mentorship experience
Proficient in the top social listening tools (for example, Hootsuite, Sprout Social, Sprinklr and beyond) and experience researching new emerging tools a plus!
Experience in a regulated industry – pharma or healthcare experience a plus/preferred
Strong attention to detail, project management, and prioritization skills
Ability to work both independently and in a team in a fast-paced environment
Advanced in Excel and PowerPoint
Demonstrates strong communication (written and verbal) and analytical skills
Knowledge of social media, search, and/or traditional media marketing a plus