Work From Home Customer Service Representative - Local Only

Customer Service Representative - Great work/life balance, consistent hours, with an exceptional company!

Description: Benefits Customer Service Representative position with a Multi-National Company that manages benefits for major companies like big players in the Banking Industry.

Schedule: 8 hour shift between the hours of 7am-7pm Mon-Fri

Pay: $17/hr

Location: Must be located within 1 hour of Minneapolis, MN -- will start as work from home, but may go back into the office in the future.

Job Duties:

• Quickly build rapport and respond to Spanish speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in English is a professional manner
• Regularly participate in team meetings and training
• You will spend the majority of your time assisting customers

Qualifications:

• Stable job history in customer service or recent graduate with an Associates Degree or higher preferred
• MUST be tech savvy and able to operate multiple computer programs at once
• MUST have a quiet and private work environment with no distractions
• High speed internet access preferred

Qualifications:

• Stable job history in customer service or recent graduate with an Associates Degree or higher preferred
• MUST be tech savvy and able to operate multiple computer programs at once
• MUST have a quiet and private work environment with no distractions
• High speed internet access preferred