Office Assistant

Bowen Door Service

Maryville, TN

$15 to $20 Hourly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Job Summary

Performs varied secretarial and administrative duties for a commercial door service company as directed by Office Manager, Operations Manager, and Owners.

Job Qualifications Education:

High School Diploma Experience: 1-2 years of related experience

Skills

Excellent written and verbal communication, Service orientation, Administration, Clerical

General Responsibilities

Customer Service/Communications

Answer phones and handle accordingly
Call to schedule installs with customers
Monitor and manage shared inboxes
Respond to documentation requests (i.e. W-9s, COIs, etc.)
Handle customer issues and escalate as necessary
Follow-up with customers after completion

Service Intake and Documentation

Accept new calls
Create service tickets and print/compile other necessary documents
Input customers and new estimates into QuickBooks
Ensure call is properly input into process
Dispatch new calls to Service Techs
Prepare/organize documents for following day

Other Responsibilities

Collections
Filing
Light office cleaning and organization
Minor personal assistant duties
Other duties as assigned
The company reserves the right to add or change duties at any time

Company Description

We are a growing commercial door, storefront, and glass installer in the Knoxville area specializing in new installs, service, and replacement of hollow metal doors, automatic doors, storefront, entrance systems, and replacement glass. We are a Certified Woman Owned Small Business.