Business Development Manager

1. Are you sick of working for huge, uninspired companies where you feel like you are a cog in a wheel or a number in their system?
2. Would you rather be part of a smaller company with growth opportunities where you are actually treated like family?
3. Do you like to solve complex problems?

If you answer "no," to any of the above then please DO NOT apply. We only have a limited amount of seats on our bus and we are looking for the next AWESOME team member.

The work we do matters: We create custom foam parts to make people's lives more comfortable.

Here's a little about us...

• We exist to Glorify God and to serve our customers.
• We are family owned and have been in business for 72 years!
• We make custom foam parts for companies big & small!
• We have a positive, hardworking culture! (imagine Chick-fil-a, but without chicken in a manufacturing environment)

Title: Business Development Manager
Type of position: Full-time

JOB PURPOSE
Serves customers by selling products & parts and meeting customer needs. Serves as a leader and a coach to a small team of customer service representatives. Personally contacts and secures new profitable business accounts/customers.

DAILY TASKS

• Helps create and provides ongoing updates to necessary training documentation for sales team.
• Gathers requirements for new sales KPIs and reports.
• Documents existing sales processes and new processes created for all sales positions
• Documents new team member training
• Helps sales leadership team with new technology enforcement and adoption.
• Process documentation for onboarding training of new team members (specifically around company procedures)
• Identify problems in operations process and provide clear communication to resolve them in quickly and timely manner.
• Supports the sales leadership team with request specifically related to sales reporting, visibility, and technology
• Works to see where the sales team can achieve process improvements.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Focuses sales efforts by studying existing and potential volumes.
• Strong math and analytical skills. Responsible for ensuring that quotes are delivered in a reasonable amount of time.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Able to lead and coach a small team of customer service representatives on a regular basis; setting goals, creating deadlines and action items.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Studies, understands, and performs (as needed) all aspects of a customer service representative position including quoting, order entry, and customer communications.
• Contributes to team effort by cold calling, prospecting, and communicating with customers to produce revenue as needed.

MUST HAVES

• Passionate about developing and implementing processes that help our business run more efficiently.
• Enjoys working as a coach to develop and train new team members.
• Experience with operational functions for a company that is focused on an excellent client experience.
• Assist the sales team in process improvement, documentation and training.
• A proactive self-starter.
• Polished and professional.
• Excellent written and verbal communication skills.
• Adept with Microsoft Office

WORK ENVIRONMENT
This is a not a work from home position. Work will be performed from our Barberton, Ohio location. Some travel outside the office is required with respect to making sales calls, tradeshow visits, market visits, workshops, and trainings