BUSINESS OFFICE MANAGER-HOME HEALTH

Job Summary: Provides clerical support to the Clinical Manager in managing the day-to-day team operations through assigned workflow processes driven primarily by cross-matrix EMR reports. Supports the home health team by anticipating and responding to team processes related to scheduling and complete, accurate, and timely flow of patient information. This includes, but is not limited to, patient visit scheduling; MD orders management; assigned workflow processes; and general clerical support to Clinical Manager and assigned clinical Team functions. Responsible for keeping the flow of team processes organized to expedite communication and support policies and procedures that ensure smooth, continuous team operations.

Description

We are looking for a reliable and compassionate Team Assistant/Business Office Manager experienced in home health to join our team.

Why Complete Home Care?

Join our team at Complete Home Care and be a part of a company that strives to provide the best care for our patients while building a team of dedicated employees. If you want a company that appreciates your skills, compassion, and heart, then Complete Home Care is the place for you! We take pride in not only providing excellent care to our patients but also creating a positive team environment with employee support.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Monitors assigned reports and follow up on unresolved discrepancies.
• Distributes and/or provides communications to appropriate staff as directed.
• Maintains assigned tracking systems with accurate/up-to-date information.
• Receives, addresses, triages, and relays messages for assigned Team field staff (incoming faxes including physician orders, lab results, etc.).
• Participates in quality management activities as assigned.
• Facilitates maintaining, updating, and communicating visit schedules for Team field staff.
• Assists with pre-bill audit activities as assigned.
• Assists with weekend patient scheduling and on-call coverage.
• Supports Agency’s customer service reputation by promoting and maintaining a responsive, knowledgeable, and accessible approach to all customer contacts.
• Other duties as assigned by Clinical Manager.

Requirements

MINIMUM QUALIFICATIONS

• Minimum of 2 years’ office experience required in home healthcare environment preferred.
• Excellent communication skills, ability to be flexible and work well with others.
• Ability to recognize priorities in organization of workflow, evaluate workflows and plan and implement needed changes.
• Self-directed and motivated.
• Ability to interact positively and helpfully with Agency and Support Center personnel and contracting entities.
• Working knowledge of Microsoft Office products.
• Ability to maintain confidential information.

Environmental/Working Conditions:

• Sitting, standing, and walking are required.
• Ability to always handle stressful situations in a calm and courteous manner.
• Works under a variety of conditions in facilities and offices.
• Available to agency personnel in person or by telephone during the Agency operating hours and possibly after hours for emergencies
• Some exposure to unpleasant weather.
• Home base will be at the Company Support Center
• Reliable transportation and auto liability insurance.
• Computer and basic office equipment.

#LCHHLOW