Customer Care Specialist

Holt of California

Pleasant Grove, CA

Full-Time

Job Description

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN PLEASANT GROVE CA.

POSITION SUMMARY

The Customer Care Specialist is the first line contact to greet our customers by telephone or walk-ins. This includes handling a multi-line phone system and then directing customer calls to appropriate personnel.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

Work on a multi-line phone:
- Answering calls with company greeting
- Direct incoming calls by answering caller questions or
- Correctly directing calls by warm transferring to appropriate person
Greet walk-in customer and direct them to correct department and/or individual.
Handle both the incoming and outgoing mail.
- this includes FedEx, UPS and Express Mail.
Responsible for all general conference rooms
- Monitor scheduling of conference rooms
Assist current employees with any questions
Other duties as assigned.

SKILLS & ABILITIES

Must be a self-starter, who is able to work with little direction and supervision.
Must have experience in Word and Excel.
Possessing the trait of being organized or following a systematic method of performing a task.
Ability to accept responsibility and account for his/her actions.
Ability to perform work accurately and thoroughly.
Ability to use thinking and reasoning to solve a problem.
Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Ability to take care of the customers' needs while following company procedures.
Ability to pay attention to the minute details of a project or task.
Possessing the trait of being organized or following a systematic method of performing a task.
Ability to find a solution for or to deal proactively with work-related problems.
Ability to read, analyzes, and interprets general information.
Ability to write simple correspondence, memos and other material.
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
Ability to fulfill the essential functions in a consistent state of alertness and safe manner.
Ability to handle multiple tasks, time management, and be detailed orientated.
Ability to apply understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with standardized situations with occasional variables.

EDUCATION AND/OR EXPERIENCE

Requires a high school diploma or general education degree (GED) and one to two years of related experience and/or training.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid California driver’s license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Use hands and fingers to handle and feel objects, tools, and controls and to reach with hands and arms. The employee is also regularly required to talk and hear. The employee is occasionally required to stand, walk, and sit.
The employee must regularly lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

COMPENSATION

Pay Range: $24.00 - $27.00 Hourly

Pay Range Dependent on Knowledge, Skills, and Ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

For more information about our California Employee Privacy Policy, please click on link below.

ExperienceRequired

1 - 3 years: Prior work experience demonstrating responsibility, and dependability in a related field

EducationRequired

High School Diploma or GED or better

Licenses & CertificationsRequired

Class C Driver License

SkillsRequired

Write Simple Instructions
Read Simple Instructions
Basic Computer Skills
Ability to communicate effectively
Ability to add, subtract multiply and divide

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Company Description

People come first at Holt of California. Whether you are a customer or employee, we strive to meet your needs to the best of our abilities. It takes a special combination of productivity and safety to provide our customers with superior customer service while ensuring our employees go home safe every day.

The safety of our employees is one of the highest priorities we place on our company culture and comes through in our Vision Zero initiative. Vision Zero has the goal to have zero injuries and incidents without sacrificing quality and productivity.

Holt of California understands that what happens at work can affect you at home and vice versa. We strive to provide our employees with a safe, enjoyable work environment that extends through to the benefits we offer to them and their families. It’s important to us that our employees know things are taken care of at home so they can focus on the job at hand when at work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Why Work Here?

Ready to start a new career? Holt is hiring, and we're looking for talented people to join our team!

People come first at Holt of California. Whether you are a customer or employee, we strive to meet your needs to the best of our abilities. It takes a special combination of productivity and safety to provide our customers with superior customer service while ensuring our employees go home safe every day. The safety of our employees is one of the highest priorities we place on our company culture and comes through in our Vision Zero initiative. Vision Zero has the goal to have zero injuries and incidents without sacrificing quality and productivity. Holt of California understands that what happens at work can affect you at home and vice versa. We strive to provide our employees with a safe, enjoyable work environment that extends through to the benefits we offer to them and their families. It’s important to us that our employees know things are taken care of at home so they can focus on the job at hand when at work. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.