Lead Ophthalmic Technician

Do you enjoy interacting and connecting with patients? Are you passionate about taking a lead role in providing best-in-class patient care? Then, join the Madeira Optical team today in this Lead Ophthalmic Technician/Lead Optometric Tech job in our Kenwood/Madeira area practice. 

Madeira Optical is a thriving medically-focused independent group optometry clinic founded in 1956. At Madeira Optical, we believe in working together to provide the best eye care for our patients in a friendly and professional environment. Join us at our beautiful new clinic and help us deliver exceptional eye care to our community.

Essential Skills and Abilities:

• Strong technical skills and desire to be a lifetime learner.
• Strong communication and interpersonal skills.
• Ability to work well in a lead capacity. Demonstrates skills in motivating and training a professional staff.
• Personable and empathetic with the patient's needs and concerns.
• Multi-tasking of multiple projects simultaneously.
• Ability to work as a team member.

Responsibilities:
 

Team Lead

• Assists in training and disciplinary action of technical staff under supervision of General Manager and Optometrists. 
• Supervises technical staff, including preparing and monitoring job duties and performance. 
• Oversees training of clinical staff, including the immediate supervision of untrained technicians. Completes new hire checklist.
• Appropriately schedules technical staff in accordance with clinic needs, filling in when necessary; approves time off requests for technical staff.
• Ensure adequate staffing is available for each provider to maintain optimal clinic flow.
• Organizes and conducts regular meetings of technical staff.
• Consults with the General Manager on problems and interpretation of policies to ensure patient needs are met.
• Plans and organizes in-service training programs on all equipment at the location.
• Maintains functional knowledge of all technical staff responsibilities.

Clinic Responsibilities

• Performs patient workups and diagnostic testing as required.
• Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems.
• Make sure that specialized testing and procedures are covered by trained personnel.
• Be encouraging and sensitive to all staff needs and concerns.
• Secure patient information and maintain patient confidentiality by completing safeguarding medical records and by maintaining accuracy of diagnostic and procedure coding.
• Maintain integrity of office equipment and facilitate repair requests in a timely manner.

Patient Flow Management

• Determines the flow of daily clinics.
• Maintains a smooth flow of patients to the physician, altering the test sequence as required.
• Communicate with the front office to facilitate proper patient flow.

Administrative

• Ensures all clinic instruments/equipment is functioning properly; troubleshoots malfunctioning equipment; requests repairs and maintenance, as needed.
• Maintain inventory levels, delegate orders of clinical supplies.
• Assists management with addressing physician and patient complaints, issues with technical quality or performance concerns.
• Identifies opportunities to improve departmental processes for productivity and service.
• Partners with clinical management to plan, manage, and communicate operational changes to technical staff.
• Promotes a culture of safety by ensuring staff compliance with all established policies and procedures, safety, and infection control.
• Assists with patient scheduling, check-in and check-out as needed.
• Perform other duties as required

Requirements:

• High school diploma or general education degree (GED)
• Strong computer skills
• Ophthalmic Technician experience required
• COA or COT certification preferred

Benefits: 

• Health Insurance (Practice covers 80% of employee premium)
• Localeyes vision plan
• 401k with matching (Pre-tax and Roth)
• Paid vacation days
• Paid holidays
• Employee discounts
• Uniform allowance
• Friendly local eye care environment