Home Health Intake Specialist

Bay Nursing Inc., a well established Home Care and Hospice Agency, and market leader in home nursing and therapy services, located in Romeo, is looking for a full time Home Health Intake Specialist to join our Home Health Care..

Bay Nursing Inc., has provided our patients a comprehensive range of home health care medical services included skilled nursing, physical and occupational therapy, and other home services for over 30 years. We are committed to excellence in patient care and supportive work environment.

As part of our team, you will enjoy the support of a progressive, knowledgeable staff along with competitive pay and schedule options to fit your lifestyle. Benefits include Medical, Dental, Vision, 401k Group Life, PTO and more!

Home Health Experience preferred

Consider a rewarding career with our busy, continually growing agency and submit your resume today!

Duties and Responsibilities:

• Process new patient referrals through interaction with referral sources, payer sources, clinical, and non-clinical staff
• Ensure referrals are processed timely, accurately, and completely
• Ensure completed referrals are assigned to field staff for start of care (SOC)
• Effectively communicate with staff, physicians, medical professionals, patients, visitors and other organizational personnel, in order to relay and obtain information
• Demonstrate tact and discretion when dealing with sensitive and confidential information
• Manage incoming referrals, determine payer and identify required physician orders are present
• Obtain insurance information and confirm benefit eligibility with the insurance carriers
• Collect necessary information from a variety of sources to determine primary and secondary insurer, for multiple payer situations
• Document and update patient information in the Electronic Medical Records system
• Notify appropriate team members of non-admits; if ineligible, notify the respective team members and referral source
• Operate and maintain Electronic Medical Records systems and data used for quality assurance, statistical reporting and/or other purposes; including obtaining, clarifying, compiling, interpreting, and/or retrieving data
• Demonstrate flexibility while performing job duties to ensure the highest quality of service is provided
• Utilize critical thinking skills while performing job duties; analyze work process and make suggestions for improvement
• Maintain a thorough understanding and consistently adhere to all applicable department and company policies and procedures
• Conduct job duties in a way which will reduce and avoid potential safety hazard
• Demonstrate initiative and drive to promote personal and company success
• Perform other duties as assigned by your supervisor or management team member
• Monitor and distribute incoming faxed documents to appropriate departments
• Welcome visitors in a warm, friendly, and professional manner; build rapport with visitors while determining the reason for their visit; answer inquires if able or ensure the appropriate team member(s) is aware their visitor has arrived
• Answer incoming telephone calls in a warm, friendly, and professional manner; build rapport with caller while determining the reason for their call; assist the caller by providing the requested information or by directing the caller to the appropriate team member
• Respond to all telephone, email, and mailed requests in a timely and accurate manner
• Assume responsibility for administrative projects as assigned & complete in timely manner
• Coordinate the scheduling of company and building conference rooms; assist facilitators by preparing materials, ensure necessary supplies and equipment are available, and assist with set-up and clean-up of conference rooms
• Maintain clean, welcoming, and safe reception, conference, and kitchen areas at all times
• Assist the Office Manager with ordering, stocking, and distributing office, kitchen, and conference room supplies
• Assist team members with special projects as requested

Education and Experience

• Associate’s degree in related field or equivalent combination of education and experience
• 2 years or more of direct experience in home health care industry performing tasks related to referral processing, insurance verification, scheduling, orders processing, and medical records