Accounts Receivable Manager

SUMMARY

Havtech is looking for a talented Accounts Receivable Manager to add to our growing Accounting Department. The Accounts Receivable Manager is responsible for the overall management of Accounts Receivable, which includes creating and improving operational goals, developing and streamlining Accounts Receivable and collections processes, as well as supervising, training and developing staff. The Accounts Receivable Manager is expected to provide exceptional customer service, both internally and externally, while maintaining strict adherence to business policies and controls.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (other functions may be assigned):

• Administer and enforce collections policies and procedures. Evaluate the effectiveness of existing processes and controls, and design and implement new processes and procedures to enable greater efficiency and productivity.
• Manage and develop team members in all aspects of Accounts Receivable and collections.
• Build an effective team, provide coaching, feedback, and developmental opportunities, challenge employees, foster accountability and develop organizational capacity.
• Develop strategies and goals to reduce exposure to write-offs.
• Collaborate with the Credit team to review orders on credit hold by assessing customer payment history, including financial ratings, open invoices, in-process payments, and backlog; assist in making decisions to release orders on credit hold.
• Consistently monitor the status of aged and delinquent accounts, review and discuss resolutions with Accounts Receivable team. When appropriate, determine and recommend new repayment terms.
• Collaborate with Senior Credit Manager to monitor and enforce bond and lien rights.
• Partner with Sales and Business Leaders to understand and determine the best course of action for delinquent customers (i.e., credit hold, 3rd party collections, write off, etc.).
• Audit delinquent accounts considered to be uncollectible; ensure maximum efforts have been taken before use of outside collection agencies or legal action. Coordinate with attorneys and collection agencies as needed, including bankruptcy proceedings, lawsuit filings, promissory notes, etc. for delinquent customers.
• Maintain and improve customer relationships to facilitate customer satisfaction, timely payments, and future sales.
• Personally handle major accounts requiring individual attention, marginal accounts, problem accounts, special credit arrangements, and deviations from standards.
• Follow up on disputes in a timely manner and work with Sales and customers to understand escalated issues and provide creative solutions, focusing on both financial stewardship and customer satisfaction.
• Provide information and reports to Leadership relating to Accounts Receivable, as needed, to help Business Leaders make decisions and develop processes.
• Obtain and maintain a working knowledge of all local, state, and federal laws and regulations pertaining to the management and collection of Accounts Receivable including but not limited to: Anti-Trust, Liens, Bonds, Fair Debt Collection Act, Equal Credit Opportunity Act, Record Retention, the Miller Act, and the Uniform Commercial Code.

REPORTS TO

Senior Credit Manager

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.

QUALIFICATIONS

• Bachelor’s Degree in Accounting, Finance or related field, or equivalent experience.
• 5+ years of Accounts Receivable experience 2+ years of supervisory experience required. Construction industry experience preferred.
• Working knowledge of commercial collection laws.

• Understanding of accounting systems and ability to learn new software and systems quickly – experience with Microsoft Dynamics GP preferred.
• Proficient in Microsoft Office, especially Excel (including v-lookups and pivot tables).

• Utilize a high level of attention to detail, good judgement, critical thinking, and problem-solving, and decision-making skills to follow through on assigned duties.
• Demonstrate accountability and proactively manage workload to meet deadlines in a dynamic work environment.
• The ability to complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.
• Excellent interpersonal skills and ability to deal positively with stress and conflict while working effectively across different companies, departments, and management levels.
• Strong leadership skills with proven ability to coach, mentor, motivate and facilitate desired results.
• Desire to be a part of and support a proven accounting team while having the ability to work independently to deliver exceptional customer service.
• Willingness to travel to other business locations and customer sites.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

DECLARATION

Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the President or Human Resources will be subject to disciplinary action up to and including termination.