Account Supervisor (Immune Globulins & Surgical)

CoLab is a fully integrated, cross-discipline team that provides best-in-class services in a fluid and modular way. With our clients at the center, we create brand movement at the speed of people’s lives by connecting real-time data with world-class creative, content, and media in service of growth and Return on investment.

CoLab is a “power of one” solution, encompassing data, media, and production. By drawing from across the vast Publicis Groupe network, we are uniquely positioned to deliver innovation and specialized skills to our clients, as well as enriching opportunities and inclusive benefits to our employees. We pride ourselves on combining the atmosphere of a startup company with the stability and experience of a global leader.

Publicis CoLab is where brilliant minds come together to create digital products, advertising campaigns and media experiences that bring bold, award-winning ideas to life. As an Account Supervisor at CoLab, you will help us deliver innovative campaigns for DTC & HCPs. 

The Account Supervisor role is the brand champion. Provides strategic input, tactical planning and direction on assigned accounts. Has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. Builds and maintains positive, lasting client relationships. Ensures high quality agency output. Products are: Panzyga, Octagam, Cutaquig & Thrombin, GelFlow.

What You’ll Do

· Drives the process and details, and develops tactical plans. Forecasts budgets.

· Finances: Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates.

· Raises client awareness as to when changes in client direction affect estimates.

· Thorough knowledge of contract and its implications.

· Sound decision making regarding hours dedicated to jobs, what to prioritize.

· Thorough knowledge of all basic financial tools necessary to account management

· Trouble shoot: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big. Ability to solve client issues, independently moderate conflicts and influence management decisions

· Team Leadership: Takes on wider, informal leadership responsibilities within the agency

· Management: team leader, provides clear and fair direction & feedback to junior account staff

· Deep, expert understanding of the therapeutic category, the audience and at least two channels. Basic knowledge of at least one other category, and another audience

· Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines.

· Production: Supervises and effectively manages the production of client-approved marketing tools

· Creative: Collaborates on creative brief development

· Assumes responsibility for the writing and preparation of marketing communications plans and proposals

· Communication: communicate key Client issues/ initiatives to team accurately and in timely manner

· Demonstrates the ability to think creatively and strategically

· Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value.

· Relationship: Frequent, positive client contact with key clients

· Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments

· Agency Champion: Understands, communicates and advocates the agency POV (point-of-view).

· Presentations: Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly.

· Presents complex data or messages in clear, succinct, compelling manner to clients

· Lead role in ensuring timely, accurate client documentation & correspondence

Across 4+ years of experience, you’ve built a legit foundation in Client Services. These are     the skills you’ve totally nailed:

· Veeva expertise is critical

· Exceptional client management relationship skills 

· 2 + years interactive marketing experience/creative concepting/some congresses

· Both DTC and HCP Healthcare experience

· Proven ability to manage and grow marquee accounts

· Knowledge of web development, Rich Media and online media

· Ability to rapidly grasp client marketing objectives

· Previous Pharmaceutical Advertising experience is required.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $70,000- $117,500 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 05/26/2024.