Manager of Sales and Marketing Operations

This position will be responsible for overseeing a team of Contract Processors, Latitudes Consultants, and Sales Support Associates (Gifting, Tour Reception, and Sales Administration). The Manager acts as a liaison between the ancillary sales support teams and assists in resolving guest and owner-related challenges. These actions include but are not limited to receiving incoming telephone calls and emails, assisting with walk-in guests, assisting Sales Consultants/Sales Managers, and providing daily anti-rescission efforts.

ESSENTIAL FUNCTIONS AND TASKS:

• Evaluate Quality Assurance performances weekly in an effort to identify opportunities to reduce sale rescissions.
• Work closely with sales management and sales support team members to resolve customer service issues.
• Oversees implementation of training materials and training techniques, responsible for training of new QAOs and improvement of existing personnel.
• Assists the Sales Training department in evaluating and coaching the Sales Consultants for continuous improvement.
• Assist with overflow in Sales Support, Sales Contract, and Quality Assurance.

QUALIFICATIONS:

• Participates in proactive team efforts to achieve departmental and company goals
• Excellent customer service skills
• Strong oral and written communication skills

BENEFITS/COMPENSATION/REPUTATION:

At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:

• Outstanding & Fun Company Culture
• Salary + Bonus
• Weekly Pay
• Paid (ARDA award-winning) Training
• Benefits at 90 days – Medical, Dental, Prescription, Vision & Even Elective Benefits Such As Life, Disability, Accident, Pet, & More
• Health Savings & Flexible Spending Accounts
• PTO (And Even Volunteer PTO)
• Employee Assistance Program (EAP) – Counseling Sessions Include Family, Finances, & Legal Advice (6 Sessions Per Issue, Per Year)
• 401K Match - 100% Up To 4% Of Income
• ClubGO - Points To Use For A Free Resort Stay Each Year
• IHG Travel Discounts – 18 Brands – Thousands of Properties Worldwide - $39-$99/Night
• Holiday Inn Club Vacation Accommodation Discount – Up To 50% Off Regular Rates
• Discounted & Free Golf, As Well As Discounts At Resort Restaurants & Retail Stores
• HICV Perkspot.com (Discounts on Everything Between Auto Insurance, Apparel, Wellness, Pets, Travel, Gifts, Electronics, etc.)
• Growth Opportunities
• Internal Promotions & Transfers
• Tuition Assistance
• Academy of Learning & Development Online, including Language Courses
• Expansions Leadership Training/Mentorship Program
• Orange at Heart Appreciation & Reward Program
• Employment Milestone & Service Awards
• A+ rating with BBB
• Annual Charity Support for Multiple Charities Such As "Give Kids the World", "Toys For Tots At Christmas", & More

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