Wraparound Site Lead (Bilingual)

POSITION TITLE: Wraparound Site Lead

LOCATION: HOPE Clinic

REPORTS TO: Director of Operations

EDUCATION: Bachelor's degree in Business Administration, Management, Finance, Healthcare Administration or related field required; CHW or ability to apply for certification is a plus!

WORK EXPERIENCE: 5 years or more in healthcare preferred

SALARY RANGE: $22.00-$27.00/Hour

FLSA STATUS: Hourly - Non-Exempt

POSITION TYPE: Full-Time

LANGUAGE: Fluent in English; Bilingual in English and Spanish is required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY

The Wraparound Side Lead will manage HOPE Clinic’s satellite site’s operations by maintain office systems and supervising staffs through navigation assistance and referrals to patients of Asian American Health Coalition (AAHC) DBA HOPE Clinic to improve their health by addressing social barriers, collectively called social determinants of health.

MAJOR DUTIES & RESPONSIBILITIES

• Attend scheduled team/staff meetings such as 1) weekly manager huddles, generally held at HOPE Clinic Main every Mondays from 8:30AM to 10AM and 2) all staff meetings;
• Maintain open communication with the Director of Operations, including regularly scheduled one-on-one update meetings to discuss overall progress of operations;
• Fully responsible for implementing Risk Assessment and Management and Quality Improvements for the site;
• Partake in strategic planning and oversee project implementation operation to meet goals and deadlines;
• Oversee front desk, eligibility, medical record, and call center teams at the site;
• Supervises back office, and creates employee schedules;
• Adhere to policies as stated in the HOPE Clinic policies and procedures and in subsequent HOPE Clinic trainings and meetings;
• Provides referrals, coaching and mentoring to ensure patients have opportunities to address social needs;
• Initiate and maintain positive relationships with community and business partners (e.g. local school staff including principal, secretaries, counselors school nurses, and teachers);
• Assist in maintaining clean-up and security schedules; including janitorial and security duties necessary to maintain the cleanliness and safety;
• Work in a team environment and encourage open communication with colleagues and staff;
• Represent HOPE Clinic in addressing patient concerns and issues; document and report all incidents to Director of Operations and Continuous Quality Improvement-Assurance team;
• Implement appropriate emergency procedures in conformity with procedures adopted by emergency service authorities to ensure the safety of the patients and staffs;
• Oversee management and the proper usage of HOPE Clinic supplies, inventories, equipment, and site space; ensure professionalism and respect of HOPE Clinic properties;
• Work cooperatively with Finance team on year-end inventory count; Achieve financial and operational objectives, Oversee efficiency and effectiveness of schedules;
• Supervise team to deliver professionalism and quality customer service; measure outcomes through patient satisfaction surveys and feedback; ensure all staff are adhering to the appropriate program policies and procedures;
• Supervise front office patient payment collections to make sure daily balance close out are accurate;
• Coordinate special events, open houses, and a variety of site visits including but not limited to Sponsors and Audit visits;
• Responsible for coordination of activities based on identified social barriers to optimal health,
• Communicate with other clinics, specialists, physicians, management, and billing;
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
• Positively contribute to staff morale and corporate culture;
• Ensure that work assignments and information gathered from day-to-day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
• Actively participate in agency performance improvement initiatives to ensure we are community centered, and patient centered in our patient care;
• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values.
• Attend on-site/off-site community engagement activities, clinic events, and/or training as needed;

QUALIFICATION REQUIREMENTS

• Minimum of four-year experience in health navigation, outreach, and/or clinic patient assistance;
• Knowledge of and experience in developing, implementing and working in a community outreach program;
• Knowledge of existing social service programs available in Houston area and Harris County;
• Proficient with office equipment (e.g., computer, copier);
• Proficient Microsoft Office;
• Must be able to utilize the Internet;
• Strong written and oral communication skills;
• Strong customer service skills;
• Must be detailed oriented and able to handle multi-tasks;
• Must be able to handle multiple tasks, complexity, and diversity of customers;
• Must be fully vaccinated against COVID-19.

EDUCATION and/or EXPERIENCE

Bachelor's degree in Business Administration, Management, Finance, Healthcare Administration or related field required; Texas certified Community Health Worker (CHW) is a plus!

OTHER SKILLS and ABILITIES

• Bilingual (Spanish with English) is required;
• Above average skills in language ability as well as public speaking and writing;
• Must have reliable transportation and a valid Texas Driver’s license/identification card.
• Must be eligible to work in the USA.