Entry-Level/Junior Systems Administrator

Job Description:

Responsibilities:

1. System Monitoring and Maintenance:

   • Monitor the performance and health of servers, networks, and other IT systems.
   • Perform routine maintenance tasks, such as system updates, patch management, and backups.

2. User Support and Troubleshooting:

   • Provide technical support to end-users regarding hardware, software, and network issues.
   • Troubleshoot and resolve basic technical problems reported by users in a timely manner.

3. User Account Management:

   • Assist in managing user accounts, permissions, and access rights across various systems and applications.
   • Create, modify, and disable user accounts as per established procedures.

4. Software Installation and Configuration:

   • Assist in the installation, configuration, and testing of software applications and updates.
   • Ensure that software installations adhere to licensing requirements and security policies.

5. Documentation and Reporting:

   • Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
   • Prepare regular reports on system performance, maintenance activities, and user support requests.

6. Security Compliance:

   • Assist in implementing security measures and protocols to protect IT systems and data.
   • Ensure compliance with security policies, regulations, and industry standards.

7. Collaboration and Learning:

   • Collaborate with other IT team members to resolve complex technical issues and projects.
   • Participate in training and professional development activities to enhance technical skills and knowledge.

Qualifications:

1. Education: Bachelor's degree in computer science, information technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Associate) are a plus.

2. Technical Skills:

   • Basic understanding of computer hardware, operating systems (Windows, Linux), and networking concepts.
   • Familiarity with troubleshooting techniques and diagnostic tools for hardware and software issues.
   • Knowledge of common productivity software applications (Microsoft Office, etc.).
   • Exposure to basic scripting languages (e.g., PowerShell, Bash) is desirable but not required.

3. Communication Skills: Good verbal and written communication skills. Ability to effectively communicate technical information to non-technical users.

4. Problem-Solving Skills: Strong analytical and problem-solving skills. Ability to analyze issues and identify solutions in a fast-paced environment.

5. Customer Service Orientation: Customer-focused attitude with a willingness to provide quality support and assistance to end-users.