Collections Specialist
Preferred Lease
Atlanta, GA
Expired: over a month ago
Applications are no longer accepted.
- Full-Time
Job Description
JOB PURPOSE: Assist in the process of providing customer and coworker support to collect delinquent accounts and to provide support to Collection Account Specialist 1 coworkers. The position functions with independence in determining appropriate customer support and collection activities by contacting customers and negotiating payment plans and settlement actions.
KEY RESPONSIBILITIES:
- Maintains customer files and data base. Routinely updates data and ensures the integrity of all account data.
- Applies available skip-trace methods to locate customers who may have moved.
- Utilize Time Management skills and techniques to maximize the number and effectiveness of phone contacts.
- Responsible for the professional and courteous interaction with customers to effectively and quickly determine their ability to pay and negotiate the most lucrative repayment schedule or cash settlement.
- Assist coworkers by taking escalated calls and resolve customer concerns.
- Collaborate with Collection Supervisor to assist in managing special projects.
- Demonstrate proficiency in multiple competencies relevant to the position.
- Negotiates settlements with customers to maximize recoveries.
- Accept ACH and credit card payments by phone following all procedures and ensuring recordkeeping accuracy. Ensure that all payments are properly applied to accounts.
- Provides customers with accurate and detailed notification and follow-up documentation.
- Maintains a positive working relationship with all levels of Operations to exchange information, coordinate merchandise recovery and acquire historical background information on customers.
- Responsible for adhering to all state and federal collection laws and be fully cognizant of the "Fair Debt Collection Practices Act."
Address
Preferred Lease
Atlanta, GA
30328
USA
Industry
Finance and Insurance
Get fresh Collections Specialist jobs daily straight to your inbox!
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.