Customer Care Specialist

Company Description

ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model.

Join our company - you CAN make a difference.

Job Description

We are currently seeking an experienced, full time, Customer Care Specialist located in our Home Office in Hudson, OH. The work environment is fast-paced with a focus on excellent customer service. The shift for this position is 11:00am - 8:00pm with the possibility of working a hybrid schedule.

Primary Responsibilities:

• Performs customer scheduling functions via high volume customer phone calls and emails
• Communicates with team members regarding schedule additions / changes
• Communicates with hospital staff and/or doctors regarding schedule additions / changes
• Enters and updates work orders within an on-line scheduling system
• Updates customer notes in CRM system
• Conducts confirmation calls
• Provides general office assistance

Qualifications

Skills, Experience and Qualifications Required:

• Experience working in a high volume call center environment
• Scheduling experience
• Strong customer service skills
• Professional phone demeanor
• Works well under pressure during high volume calls
• Problem solving skills
• Ability to adapt to urgent priorities
• Ability to resolve scheduling conflicts quickly
• Ability to work independently with minimal supervision
• Strong attention to detail
• Ability to multi-task
• Thrives in a team culture environment
• Computer proficiency in Microsoft Office applications
• Previous CRM experience helpful
• Dependable

Join ForTec Medical - make YOUR impact today!

Additional Information

For more than 35 years, our team has greatly impacted patients' lives by providing service excellence, and we take pride in what we do each and every day. ForTec's continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals.

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.