Tier I IT Specialist

This position in the Information Technology Department is responsible for assisting in the maintenance of Window 11 desktops, Printers, Microsoft server-based equipment, VMWARE, Storage, Office 365, and Cloud Services administration that includes web-enabled services, electronic mail, databases, application servers, and backup services. This position involves basic systems, network design capabilities, and network operating system implementation on various hardware and cloud platforms within the AFSCME network at headquarters and field locations.

KEY DUTIES:

• Maintaining the technological infrastructure of the organization.

• Troubleshooting and fixing issues with hardware and software systems.

• Ensuring that all systems are up-to-date and secure.

• Providing technical support to other employees.

• Developing and implementing IT policies and procedures.

• Conducting training sessions on new technology.

• Performs other duties as required.

FULL DESCRIPTION OF DUTIES FOUND HERE:

https://www.afscme.org/about/careers/network-analyst-i-2-positions-hq

EDUCATION REQUIREMENTS:

Graduation from an accredited four-year college or university with a degree in Computer Sciences or a technical institution with certification in network management and a minimum of three (3) years of experience on Microsoft networks and servers or any equivalent combination of education and experience providing the following knowledge, skills and abilities:

EXPERIENCE/SKILLS REQUIREMENTS:

• Knowledge of Microsoft and network operating systems.
• Local Area Networks Certified Professional with the following coursework completed: LAN Implementation and Configuration, Wireless, switched.
• Routed Network Troubleshooting, PC Networking, Intro to Storage Networks
• Microsoft Certified System Engineer (MCSE) certification desirable.
• Knowledge and hands on experience of hardware configuration of servers, PCs, laptops, and switching equipment. Expertise in cable configuration, connector building, etc. and all forms of bios upgrades to hardware and support pack application to Windows PC and server software.
• Knowledge of electronic communications set-up and administration.
• Knowledge of client/server operations including Windows Operating Systems (including Windows Server ) and Local Area Network and attached print device concepts. Knowledge of operations and batch processes.
• Knowledge of e-mail systems (preferably Office 365).
• Experience with enterprise backup software, Data Center Edition. Understanding of backup concepts.
• Technical knowledge of Encryption technologies used in secure transfer of files.
• Ability to develop procedures and documentation.
• Strong ability to work under pressure and time constraints.
• Ability to communicate effectively both orally and in writing.
• Familiarity with all types of Internet communications networks cable, firewall setup, and IP networking.
• Customer service skills and communication skills, analytical problem-solving skills, and accurate data entry skills.

Travel and Work Hours:

• Extended work hours, travel and a valid driver’s license are required.

AFSCME is an equal opportunity employer, and, as such, does not discriminate an employee or applicant on the basis of race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.