Field Service Coordinator

voestalpine is a globally leading technology and capital goods group with a unique combination of material and processing expertise. With its top-quality products and system solutions using steel and other metals, it is a leading partner to the automotive and consumer goods industries in Europe and to the aerospace, oil and gas industries worldwide. The voestalpine Group is also the world market leader in turnout technology, special rails, tool steel, and special sections.

The voestalpine Signaling part of the group (http://www.voestalpine.com/signaling/en) is a trend-setter and technology leader in the field of innovative point operating, locking and monitoring technology, signalling solutions, along with diagnostic systems for fixed assets and rolling stock. Our goal, and the basis of our success, is for complete customer satisfaction by providing intelligent, solutions on a worldwide basis.

voestalpine Signaling USA is seeking a Field Service Supervisor to work at its Loveland, Colorado location.

Responsibilities / Essential Job Functions

· Establish daily, weekly, and monthly service objectives and communicate them to the team.

· Manage service workflow and job scheduling including preparing schedules in coordination with other departments.

· Train new employees on how to execute installation, preventative maintenance, and corrective maintenance of voestalpine digital monitoring technology.

· Frequent domestic and international travel required (e.g., USA, CAN, MEX)

· Direct customer contact and communication for North American customer base

· Understand, adhere to, and ensure company quality, health, safety, and environmental policies and objectives are meet.

· Organize training and educational manuals for the service team.

· Supervise current work methods and procedures and implement efficiency improvements as needed.

· Ensure all required commercial service documents such as field service inspections reports, and site acceptance test reports are completed.

· Facilitate the safe use of service equipment, schedule maintenance, and assist with planning for new equipment purchases.

· Maintain workflows by monitoring and upgrading processes, working with the field service team, and fostering a spirit of cooperation between team members.

Preferred Skills

· ERP Experience

· Customer Management experience

· Advanced (Associates or Batchelor’s) degree in engineering or another technical field

· DOT driving experience and/or machinery experience

· Basic railroad infrastructure knowledge and/or experience

Requirements

· Team Player

· High School Diploma or Equivalent

· Process Improvement Skills

· 2+ years of experience working as a service supervisor or similar.

· Strong troubleshooting skills

· Profound experience using various types of machinery and tools.

· Strong organizational and leadership skills with results driven approach

· Excellent communication and interpersonal skills

· Self-motivated and an efficient problem solver

· Practical experience with MS Office

· Ability to read and understand schematics, wiring diagrams and blueprints

· Valid driver license and the ability to travel domestically and internationally