Patient Service Specialist

Cardiology practice seeking Patient Service Specialist for Front Desk - Location at 1960/45

Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties.

Essential Duties and Responsibilities

• Responsible for developing, recommending for approval, implementing, monitoring, and maintaining patient services plans, procedures, and policies to ensure that practice continually strengthens its competitive edge.
• Responsible for developing, maintaining, monitoring, and distributing all documentation associated with patient service plans, procedures, and policies.
• Responsible for maintaining an open communication line with all employees, customers, and vendors, while maintaining proper confidentiality, to ensure proper handling of all patient service issues that may arise.
• Responsible for maintaining all records and files associated with patient services.
• Responsible for continuous improvement projects in all areas of responsibility.
• Ensures that company meets or exceeds Federal, State, and Local governmental laws, ordinances, and regulations in all areas of responsibility.
• Responsible for auditing own performance and recommending own objectives and standards of performance.
• Responsible for maintaining an awareness of developments in the patient services field that relate to job responsibilities and integrating them into own practices.
• Develops, prepares, monitors, and maintains special projects and programs as requested.
• Prepares daily, weekly, monthly, and annual reports, analysis, records, and databases for assigned area.
• Obtains, maintains, or exceeds company productivity and quality policy.
• Interacts with other employees in a polite, courteous, and productive manner.
• Responsible for adhering to established “Work Rules.”
• Responsible for maintaining a neat, clean, and orderly work area.
• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that the patient’s record is up to date and accurate. Make appropriate changes to the computer system and on patient's chart.
• Coordinates referrals for patients through insurance and other physician offices.
• Prepares all billings in computerized system for processing by finance.
• Collects payment from patients and reconciles daily cash reports.
• Any other duties of a similar or lesser nature as required.

Benefits

• Medical, dental, and vision insurance, short-term and long term disability, life insurance
• 401k Safe Harbor and Profit Sharing
• PTO and paid holidays
• Joining a fun and exciting team with employee events and activities!

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
No education or experience required.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills
To perform this job successfully, an individual should have knowledge of Accounting software; Contact Management systems; Database software; Internet software; Order processing systems; Spreadsheet software and Word Processing software.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.