Insurance Staff Position - State Farm Agent Team Member
KIMBERLY PARKS - State Farm Agent
Tucker, GA
Insurance Staff Position - State Farm Agent Team Member
KIMBERLY PARKS - State Farm Agent
Tucker, GA
- $36,000 to $38,000 Yearly
- Paid Time Off
- Part-Time
Job Description
Job Description:
As an Insurance Staff Position - Retention Specialist, your main role is to retain customers considering cancellation. You'll handle inquiries, review current policies, make birthday calls, assist with claims, and reach out to former customers to win them back. Your focus is on maintaining customer satisfaction and loyalty.
Responsibilities:
As an Insurance Staff Position - Retention Specialist, your main role is to retain customers considering cancellation. You'll handle inquiries, review current policies, make birthday calls, assist with claims, and reach out to former customers to win them back. Your focus is on maintaining customer satisfaction and loyalty.
Responsibilities:
- Handle cancellation inquiries, understanding reasons, and providing solutions.
- Review policies, highlight benefits, and offer comparisons.
- Conduct birthday calls to foster positive relationships.
- Assist with claims processes to ensure prompt resolution.
- Proactively contact former customers to encourage reinstatement.
- Support new customer onboarding for a seamless experience.
- Collaborate on retention strategies and track metrics.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Commitment to delivering exceptional customer service.
- Hourly pay plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Growth potential/Opportunity for advancement within my office
Address
KIMBERLY PARKS - State Farm Agent
Tucker, GA
30084
USA
Industry
Finance and Insurance
Posted date
Over a month ago
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