Member Services Sales Supervisor Zoo

The Member Services Sales Office Supervisor is entrusted with the Service Office membership sales and processing of sales, as well as the supervision of the gate staff. The Supervisor is knowledgeable about all aspects of the membership product, takes a proactive approach to sales and assists in department efforts to maintain and grow the member base.

The Service Office responsibilities also include answering the phone and email, regarding membership inquiries, sales and processing of sales. In addition, they also work closely with the Membership Processing team to resolve any membership issues. In the Manager’s absence, the Supervisor serves as Shift Leader, responsible for staffing changes, call-offs, responding to internal customers, resolving member complaints, closing out at the end of the day and acting as manager on duty.

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To deliver on the Audubon mission, the Member Services Supervisor will:

Embrace Audubon Nature Institute mission and consistently communicate the membership message to internal and external customers in a positive, enthusiastic manner.

Exhibit superior customer service to members and all customers both in person and on the telephone.

Act as a coach to the part-time staff, leading by example and providing guidance on enhancing messaging, customer service, efficiency and accuracy.

Take active role in all phases of training new hires, participating in supervising, advising and training membership cashiers.

Receive Member line calls (504) 861-5105 and assist members with inquiries, issue resolution, additional needs and to process their requests to join, renew or rejoin. Exhibit a pro-active, can-do approach to problem solving.

Receive and respond to calls and emails from the Membership Processing team and resolve issues and communicate solutions directly and thoroughly through member record notes.

Receive and respond to all email correspondence sent to “aimembership@” within 24-48 hours of receipt. Track responses and follow up as necessary, keeping the Manager updated on recurring complaints and special cases.

Produce monthly Member Services reports as requested, including, but not limited to, daily attendance and Taylor program attendance.

Operate a financially self-sufficient collection of museums and parks.________________________________________

Responsible for Member Services department vault opening procedures as outlined in the Finance department’s cash handling policy