Donor Services Assistant

At the San Diego Rescue Mission, we are driven by a profound belief in compassion, service, and the transformative power of Jesus' love. Our mission goes beyond charity; it is a calling to love our neighbors and provide hope and healing to those experiencing homelessness. We are committed to creating a holistic approach to recovery and rehabilitation, ensuring that our programs serve as safe havens for men, women, and children in need.

We are seeking a passionate follower of Jesus with strong administrative skills and a meticulous attention to detail to join our team as a Donor Services Assistant. This position requires an individual who combines excellent analytical thinking with a servant's heart, dedicated to supporting our donors and enhancing our operational efficiency.

Key Responsibilities

• Donation Processing and Administration:
  • Accurately process and administer donations in accordance with our policies.
  • Efficiently use the Raise Donors system and CRM software, ensuring high data integrity.
  • Maintain up-to-date donation records and produce daily receipts and acknowledgment letters.
  • Generate accurate reports and maintain communication with passthrough organizations for donor matching.
• Donor Care:
  • Provide timely and effective responses to donor inquiries via phone and email.
  • Manage notifications and updates to donor records.
  • Maintain exemplary customer care standards in all donor interactions.
  • Assist in managing recurring donations and follow-up on lapses in donor giving.
• Administrative and Operational Support:
  • Oversee the procurement and management of supplies needed for donation processing and office operations.
  • Suggest and implement improvements to administrative processes to increase efficiency.
  • Provide support for the corporate golf challenge and manage ticketing requests and inquiries.
  • Ensure the office environment is organized and welcoming for all visitors.
• Spiritual Growth and Leadership:
  • Engage daily in prayer and study of the Word.
  • Demonstrate servant leadership and uphold the mission's values both in private and public settings.
  • Actively participate in a local bible teaching church and pursue continuous personal and professional development.

Qualifications:

• A minimum of 1 year of relevant professional experience, preferably in donor services or customer support.
• Some college education is preferred, along with data entry experience.
• Proficiency in Microsoft Office, especially Excel, and experience with donor or customer management software.
• Strong organizational and time management skills, with a capacity to prioritize effectively in a fast-paced environment.
• Excellent communication skills and a high level of attention to detail.

EEO Statement
The San Diego Rescue Mission (SDRM) is both an equal opportunity employer and a Christian ministry. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex (which included breastfeeding, or a medial condition related to breastfeeding), marital status, parental status, military status, veteran's status, pregnancy, medication condition, genetic characteristics, genetic information, disability or any other protected status in accordance with applicable federal, state and local laws.

However, as a registered non-profit religious organization, SDRM does reserve the right to discriminate in hiring persons whose lifestyle is contradictory to Biblical principles.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e (a)), SDRM has the right to, and does hire only candidates who agree with SDRM's Statement of Faith and conduct themselves in accordance with our religious beliefs.

Background Check Disclaimer
SDRM conducts background checks in compliance with applicable federal and state laws, including the Fair Credit Reporting Act, the California Investigative Consumer Reporting Agencies Act, and the California Consumer Credit Reporting Agencies Act. If you accept a position with SDRM, as part of your conditional offer of employment, you will be asked to submit to a virtual background check AND a California Livescan Fingerprint.

You will be provided the following notifications as an example:
1. You will be provided with appropriate written notice of the company's intention to obtain information by way of a background check and will give applicants and employees the opportunity to obtain a free copy of any report obtained.
2. Applicants and employees will be asked to authorize a background check before such check is performed.

Drug Screen Disclaimer
SDRM is a Nonprofit Religious Organization and as such, we require all employees to submit to our drug screen as a condition of employment once they have accepted a position with SDRM. Because of our religious affiliation, we do not allow employees to use or consume recreational or medicinal marijuana, along with all other federally recognized substances. You will be notified prior to any employment decisions if your drug screen is returned with negative findings. Refusal to submit to testing will result in disqualification of further employment consideration.

E-VERIFY Statement
San Diego Rescue Mission participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.