Service Installation Technician

About Austco
Austco is a global manufacturer of hospital and clinical communications hardware and software. We make innovative products that help nurses and caregivers as they care for their patients. Established in Perth, Australia in 1986, Austco builds the most advanced nurse call and clinical communications technology in the world. 

Austco's corporate head office is located in Melbourne, Australia. Our international offices are located in the USA, Canada, the UK, Singapore and New Zealand. The R&D and Order Fulfillment business units are based in Dallas, Texas.

Primary Purpose
This role is a mix between setting up of test systems to validate and troubleshoot customer complaints, installations and repairs on job sites, providing remote and in-person support to customers as needed. This role also requires to be on the on-call shift rotation, which is currently, every 2 weeks. There are times in which the person in this role is traveling/overnight stays for several days at a time, M-F.

**This is not an IT support role**

Required Qualifications and Experience
•    Experience with low voltage systems, Nurse Call, access control systems, CCTV
•    Strong knowledge of electronics, system cabling, and usage of digital voltmeters
•    Good understanding of wiring diagrams, preferred (relay logic, Sub nets, and VLAN’s)
•    Ability to configure and edit network setting on various hardware environments
•    VMware and system virtualization, deployment, and setup
•    Working knowledge of Microsoft Office Suite
•    High School Diploma or Equivalent
•    Eligible and authorized to work in the United States
•    Ability to be on-call and travel to various worksites within Texas and the US as needed (currently on a two-week rotation)
Values/Competencies
•    Customer service focused
•    Ability to work autonomously and able to self-manage, although working as part of a team
•    Possess a strong sense of integrity and honesty
•    Detail oriented and strive for excellence
•    Take ownership and be proactive 
•    Innovative and progressive
•    Strong time management and organizational skills

Behaviors
•    Possess a positive attitude and is polite in nature
•    Strong sense of urgency 
•    Excellent cross-functional communication
•    Problem-Solving
•    Ability to work well on a team
•    Ability to work well under short timelines 

**Benefits Overview** 

    Competitive salary, depending on experience
    Healthcare including Medical, Dental, Vision, FSA, and a company Wellness Program
    Short-Term Disability, Long-Term Disability, and 401k contributions
    Paid company holidays, sick days & vacation days 
    Team Lunches and Happy Hours

Austco Healthcare provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.