Help Desk Technician

About the Company

Solvere One has established a top-level brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Inspired to assist organizations during the current global financial crisis and beyond, Solvere One focuses on corporate partnership, proactively managing technology that proves vital for business productivity and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.

Opening

Solvere One is seeking highly-qualified candidates to perform Help Desk Technician support for our clients while working from our Dulles, Virginia headquarters. The Help Desk Technician will field all Help Desk calls from our client's end-users and create the initial record of the request. Help Desk Technician will resolve all Level One issues over the phone, pass all Level Two requests on to Network Technicians and Sr. Systems Administrators, and contact third-party vendors for warranty service repair. Therefore, applicants must multi-task duties and prioritize according to client needs and schedules. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.

Position Requirements:

Examples of essential duties are interpreted as being descriptive and not restrictive.

• Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
• Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software.
• Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
• Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards, hubs, and switches.
• Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs).

Employees will be expected to interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.

This is a full-time, salaried position. Salary commensurate with experience.

Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.