Customer Care Associate

What’s in it for you?

• Day one Medical, Dental and Vision insurance options for you and your family (this includes domestic partners)
• $50,000 employer paid life insurance policy
• 401K plan with an employer match
• Employee Assistance Program, includes confidential assistance in following areas
  1. Counseling from relationships to stress and substance abuse
  2. Work/Life benefits including personal, financial, and legal issues
  3. Self-Help benefits
  4. Peak performance coaching
  5. Lifestyle saving benefits for wellness, shopping, travel
  6. Personal development and training
• Heath savings account to assist with medical bills
• Paid time off to promote work life balance, and 8 paid holidays including Black Friday and your BIRTHDAY!
• Growth opportunities within our company
• Paid training including industry certifications, I-Car & OEM

The Customer Care Asscoiate is responsible for providing exceptional customer service in person and over the phone. Additionally responsible for light accounts receivable, administrative duties and assisting with the day-to-day operations of the shop.

Job Requirements:

• Receptionist duties, light bookkeeping/accounting work
• Welcome visitors by greeting them
• Answer questions and refer customers to the appropriate person
• Schedule customer appointments
• Determine customer needs in a calm and professional manner
• Input customer information into computer software efficiently and accurately
• Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call and answer/forward all the customers' questions and/or concerns
• Outbound calls to update customers about repairs status, and call insurance companies, to follow up on status and payments
• Consistently check, sort and forward e-mails
• Maintain safe and clean reception area by complying with office procedures, rules, and regulations
• Create and manage both digital and hard copy filing systems for all insurance partners
• Perform other clerical work such as filing, photocopying, transcribing, faxing
• Take memos, maintain files, and organize documents, etc.
• Accounting duties include accounts receivables, entering customer payments
• Manage inventory of office supplies and reorder when necessary
• Provide administrative support to the collision consultants, and accountant

Skills, Qualifications & Requirements:

• Must be at least 18 years of age
• Ability to perform in a fast paced, sometimes stressful, and high-volume environment
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Trustworthy, high degree of integrity
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Ability to remain calm under pressure
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Excellent customer service attitude

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.